Experienced Full Stack Customer Service Representative – Remote American Airlines

Are you ready to take off on a new career journey with a world-renowned airline? Look no further than arenaflex, where you'll have the opportunity to soar to new heights as a Customer Service Representative for American Airlines. In this exciting role, you'll be part of a dynamic team that's dedicated to delivering exceptional customer experiences and making a real difference in the lives of travelers around the globe.

About arenaflex

arenaflex is a leading provider of innovative solutions and services that empower individuals and organizations to reach new heights. With a strong commitment to excellence, diversity, and inclusion, we're proud to be a part of the American Airlines family. Our team is passionate about creating a workplace culture that's welcoming, supportive, and inspiring – where everyone can thrive and reach their full potential.

Why You'll Love This Job

As a Customer Service Representative for American Airlines, you'll be part of the Payments and Digital Strategy team in the arenaflex Credit Union. Your primary responsibilities will include:

• Completing daily tasks related to check processing, object processing, direct deposits, and budget transfers at the arenaflex Credit Union
• Coordinating return items with contributors, vendors, the Federal Reserve Bank, and other institutions
• Assisting other departments with fraud resolution, member inquiries, and associated Accounting standard ledger balancing
• Working member cases/assignments
• Following and maintaining guidelines and procedures to ensure strict compliance with NACHA regulations and guidelines and Federal Banking laws
• Processing mortgage payments, multi-account and member deposits, credit card payments, and other checks, including IRA, bankruptcy, and payoff checks
• Reviewing, examining, and approving Remote Deposit, Mobile, ATM, and other imaged-enabled products
• Logging, reviewing, and making necessary GL, account changes, and/or returns
• Processing Stop Pays and Check Batching
• Completing daily balancing and department closing
• Obtaining information from contributors for the timely and correct processing of international and domestic budget transfer requests
• Researching and verifying incoming and outgoing budget transfer information
• Communicating with vendors to process budget transfers
• Understanding and being familiar with outgoing and incoming budget transfer laws
• Depositing check returns, reviewing member check returns on draft changes, processing member checks, affirming contributors for outgoing budget transfers, and Federal Reserve verifying and releasing budget transfers
• Completing daily processing of workflows associated with overdue returns, supply of receipts, international collections, and legal fees

All You'll Need for Success

To excel in this role, you'll need:

• A high school degree or equivalent
• Intermediate Excel and Word experience
• Strong customer service skills
• Ability to work prolonged hours in support of business needs
• Ability to exercise excellent customer service skills
• Ability to perform in a fast-paced environment, handle multiple responsibilities, and function as an integral part of a team
• Ability to perform mathematical calculations and review data
• Ability to effectively prioritize work and meet deadlines under high volume pressure
• Ability to cross-train and perform any position assigned within the department
• Ability to interact professionally with all personnel and contributors
• Ability to work independently and with minimal supervision
• Ability to self-motivate with strong employer skills and ability for interest to detail
• Ability to effectively prioritize work and meet deadlines
• Ability to maintain excellent performance and attendance
• Must pass relevant American Airlines and Credit Union pre-employment compliance exams

What You'll Get

As a valued member of the arenaflex team, you'll enjoy a range of benefits and perks, including:

• Travel Perks: Ready to explore the world? You, your family, and your friends can access 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you'll have access to your health, dental, prescription, and vision benefits to help you stay well. And that's just the beginning – we also offer digital health visits, flexible spending accounts, and more.
• Wellness Programs: We want you to be a great model of yourself – that's why our wellness programs provide you with all the right tools, resources, and support you need.
• 401(k) Program: Available upon hire, and depending on the workgroup, company contributions to your 401(k) program are available after one year.
• Additional Benefits: Other wonderful benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, cars, cruises, and more.

Feel Free to Be Yourself at arenaflex

From the team of individuals we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at arenaflex. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities, and shareholders, helping team members to reach their full potential and creating inclusive work environments to meet and exceed the needs of our diverse global community.

Ready to Apply?

If you're a motivated individual ready to contribute to a thriving team, we encourage you to apply now! We're excited to review your application. Apply To This Job Apply for this job