Experienced Full Stack LiveChat Sales Representative – Automotive Enthusiast Program

Are you passionate about the automotive industry and have a knack for sales? Do you enjoy working with customers to find the perfect parts for their dream builds? Look no further! arenaflex is seeking an experienced Full Stack LiveChat Sales Representative to join our team of automotive enthusiasts. As a key member of our sales team, you will be responsible for providing exceptional customer service, building rapport with customers, and driving sales through our online chat platform.

About arenaflex

arenaflex is a leading e-commerce retailer in the automotive industry, specializing in aftermarket auto parts for muscle cars, trucks, and off-road vehicles. With a strong commitment to customer satisfaction and a passion for innovation, we have become one of the fastest-growing e-commerce retailers in the Greater Philadelphia area. Our purpose extends beyond selling car parts; we strive to create meaningful customer experiences at every step of their journey.

Job Summary

As a Full Stack LiveChat Sales Representative, you will be responsible for handling customer communication via online chats, phone calls, text messages, and emails regarding automotive accessory orders, product inquiries, and returns. You will also make outbound calls and text messages to existing customers to follow up on sales leads and close sales. Your primary goal will be to provide exceptional customer service, build rapport with customers, and drive sales through our online chat platform.

Key Responsibilities

* Handles customer communication via online chats, phone calls, text messages, and emails regarding automotive accessory orders, product inquiries, and returns.

• Makes outbound calls and text messages to existing customers to follow up on sales leads and close sales.
• Takes inbound calls, text messages, tickets, and chats from any/all queues as needed and directed by the leadership team.
• Uses excitement and product knowledge to sell automotive accessories.
• Uses sales in one category to suggest corresponding modifications to enhance the customer's vehicle, such as lowering kits, lift kits, suspension components, front & rear bumpers, front bumper & winch, LED light upgrades, etc.
• Builds rapport with customers to foster repeat business up to and including service-related issues.
• Displays a professional, courteous demeanor towards customers while providing prompt, efficient service for all inquiries.
• Efficiently enter and process orders, returns, and customer inquiries (ESD Updates, Cancellations, etc.).
• Answers questions/educates customers, providing purchasing suggestions as necessary.
• Utilizes all available programs to achieve bi-weekly sales goals & performance metrics – chats, phone, texting tool, tickets, quotes, etc.
• Meets performance expectations of the position regarding customer service quality, customer contacts, and revenue targets.
• Notifies Sales leadership team of trends or problems encountered.
• Continues education through company-sponsored program, LMS, improving their expertise in all supported vehicles.
• Participates in special projects and performs other duties as assigned by management.

Essential Qualifications

* Education: High school diploma or an equivalent combination of education and experience.

• Must have or have the ability to acquire automotive knowledge in all supported vehicles.
• Excellent sales ability and some product knowledge or ability to learn.
• Ability to maintain attendance as defined by company policy.
• Ability to maintain professionalism and use tact when dealing with difficult customers.
• Proficiency in computer keyboarding and internet skills (i.e., Microsoft Word, Excel)
• Must have a reliable PC and sufficient internet speed to be effective in the role and meet expectations. Dual monitors are highly recommended.
• Excellent organizational skills with the ability to handle multiple tasks simultaneously.
• Oral and written communication, interpersonal skills.
• Ability to prioritize workload and meet deadlines.
• Upon hire, successful completion of the arenaflex sales new hire training program.
• Must reside in PA, OH, MD, VA, SC, GA, FL, MS, KS, TX, AR, WI, IN, NV, or UT
• Bi-lingual a plus

Preferred Qualifications

* Previous experience in sales, customer service, or a related field.

• Knowledge of the automotive industry and aftermarket auto parts.
• Familiarity with e-commerce platforms and online chat software.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment and meet deadlines.

Perks and Benefits

* Health Insurance: Medical, dental, and vision coverage

• Financial: 401(k)/Roth plans with generous company match!
• Work Life Balance: Remote work, PTO (Paid Time Off), paid holidays, Paid Parental Leave, travel assistance & confidential life services (i.e., counseling, consultation & wellness services), YMCA membership reimbursements
• Automotive Enthusiast Program:

+ Employee Discounts - All arenaflex employees are eligible for up to 50% off products on our 4 websites: AmericanMuscle.com, ExtremeTerrain.com, AmericanTrucks.com, and Ecklers.com. Employees are also eligible for up to 20% off Special Orders from WheelPros and Turn14. + Vehicle Mod Program - Own a vehicle we sell parts for? All arenaflex employees are eligible for an annual $250 reimbursement for designated products on AmericanMuscle.com, ExtremeTerrain.com, and AmericanTrucks.com to help you continuously mod one of your vehicles. + Race Reimbursements - Love going to car shows and races? All arenaflex employees are eligible for annual reimbursements for car show registration/admission fees.

• Additional Benefits: Health Flexible Spending Accounts (FSA) & Dependent Care Accounts (DCA), Short-Term Disability (100% covered!) & Voluntary Long-Term Disability, Basic Life/AD&D Insurance (100% covered - up to 1x annual salary!) & Voluntary Additional Life Insurance, Pet Insurance

Work Environment and Company Culture

arenaflex is a remote-friendly company that values flexibility and work-life balance. Our team is passionate about the automotive industry and is dedicated to providing exceptional customer service. We offer a dynamic and supportive work environment that encourages growth and development. As a member of our team, you will have the opportunity to work with a talented group of individuals who share your passion for the automotive industry.

How to Apply

If you are a motivated and enthusiastic individual with a passion for the automotive industry, we encourage you to apply for this exciting opportunity. Please submit your application today and join our team of automotive enthusiasts. Apply for this job