Experienced Quality Engineer - Technical Customer Service: Drive Quality Excellence at arenaflex
At arenaflex, we're passionate about delivering exceptional quality and customer satisfaction. As a Quality Engineer - Technical Customer Service, you'll play a vital role in representing our company at our U.S. customers, supporting the Quality Assurance function, and driving success through your expertise and passion. If you're a motivated and detail-oriented professional with a strong background in quality assurance, we want to hear from you!
About arenaflex
arenaflex is a leading organization in the industry, committed to innovation, quality, and customer satisfaction. Our team is dedicated to delivering exceptional results, and we're looking for talented individuals like you to join our mission. With a strong focus on employee growth and development, we offer a dynamic and supportive work environment that fosters collaboration, creativity, and innovation.
Key Responsibilities
As a Quality Engineer - Technical Customer Service, you'll be responsible for:
- Involving substantial travel to arenaflex customers in support of the Quality Assurance function
- Providing support to the customer in consultation with the head of Quality Assurance regarding raw and finished parts, prototypes, and serial parts
- Supporting complex trials and new product runs at the customers, including documentation of results and presentation of initial sample parts
- Documenting results and ensuring a smooth and timely exchange of information between arenaflex and the customers based on customer requirements
- Performing analysis of quality concerns utilizing disciplined problem-solving techniques to identify true root causes
- Initiating and monitoring corrective actions in cooperation with Quality Assurance
- Coordinating/overseeing third-party activities as appropriate (i.e., sorting and rework activities)
- Collaborating and leading projects in accordance with applicable arenaflex guidelines
- Serving as Voice of the Customer to arenaflex operations
- Responsible for exceptional customer quality satisfaction, meeting all deadlines with accurate and thorough communication
- Participating in continuous improvement initiatives
- Organizing, planning, conducting, and documenting worker-training courses according to customer requirements
- Compiling monthly statistics regarding customer complaints, scrap, and rework
Essential Qualifications
* Bachelor's degree in Mechanical Engineering or related field of experience
- 5 years of Quality Assurance experience
- Automotive manufacturing experience preferred
- Strong organizational skills
- Excellent oral and written communication and interpersonal skills
- Computer skills with experience using MS Office Applications (Word, Excel, PowerPoint, Outlook)
- Detail-oriented with strong analytical/problem-solving skills
- Willingness to travel domestically and internationally
Preferred Qualifications
* Experience with iron castings
- Experience with machining processes
- Fluency in German
- Fluency in Spanish
- Passport required
- Currently located in the Great Lakes Region, preferred
- Willingness to participate in necessary further education
Work Environment and Culture
As a remote employee, you'll have the flexibility to work from anywhere, while still being part of a dynamic and supportive team. Our company culture values collaboration, innovation, and employee growth, and we offer a range of benefits and perks to support your well-being and success.
Compensation and Benefits
* Competitive salary
- Comprehensive benefits package, including:
+ 401(k) matching + Dental insurance + Employee assistance program + Health insurance + Life insurance + Paid time off + Vision insurance
Career Growth Opportunities
At arenaflex, we're committed to employee growth and development. As a Quality Engineer - Technical Customer Service, you'll have opportunities to:
- Develop your skills and expertise through training and professional development programs
- Take on new challenges and responsibilities as you grow in your role
- Collaborate with cross-functional teams to drive innovation and quality excellence
- Participate in continuous improvement initiatives to drive business results
How to Apply
If you're a motivated and detail-oriented professional with a passion for quality and customer satisfaction, we want to hear from you! Please submit your application today, and join our team at arenaflex. Apply To This Job Apply for this job