Experienced Part-Time Remote Call Center Customer Service Representative – Health Plan Partnerships

At arenaflex, we're committed to delivering exceptional customer experiences that exceed our clients' expectations. As a key member of our customer service team, you'll play a vital role in providing prompt and courteous support to the members of our health plan partners. If you're a motivated and empathetic individual with a passion for delivering top-notch customer service, we invite you to join our team as a Part-Time Remote Call Center Customer Service Representative.

About arenaflex

arenaflex is a leading provider of innovative solutions for the healthcare industry. Our mission is to empower individuals and organizations to achieve their goals through cutting-edge technology, exceptional customer service, and a commitment to excellence. With a focus on collaboration, innovation, and customer satisfaction, we're dedicated to making a positive impact in the lives of our clients and their customers.

Job Summary

As an Alivi Customer Service Representative (CSR), you'll be responsible for providing exceptional customer service to the members of our health plan partners. You'll handle inbound calls, address inquiries about our transportation services, and ensure that our clients' needs are met with empathy, patience, and attention to detail. If you're a skilled communicator with a passion for delivering outstanding customer experiences, we encourage you to apply for this exciting opportunity.

Key Responsibilities

* Handle inbound calls from health plan members and representatives, regarding transportation services offered through our health plan

• Meet or exceed productivity metric goals, including Average Handle Time, Quality Assurance, Calls per hour, and Customer Satisfaction after call survey
• Follow all HIPAA and compliance protocols to ensure the protection of all members' protected health information (PHI)
• Escalate transportation and customer service concerns to contact center leadership team
• Provide exceptional customer service, addressing inquiries and resolving issues in a timely and professional manner
• Collaborate with internal teams to ensure seamless communication and resolution of customer issues
• Participate in ongoing training and development to enhance skills and knowledge

Requirements

* Minimum of 6 months of inbound Contact Center experience or transferable healthcare experience

• High School degree or equivalent
• Ability to sit for 4 hours or more a day wearing a headset
• Secure, quiet, distraction-free workspace, without any conflicting responsibilities during scheduled work shift
• Download speed of 80 to 100-mbps and upload speed of 12 to 20-mbps
• Excellent written, communication, and data entry skills
• Moderate experience in Microsoft Teams, Outlook, and Word
• Ability to adapt to high and fast-paced call volume
• Fluency in English (Spanish fluency a plus)

Preferred Qualifications

* Previous experience in a healthcare or customer service environment

• Certification in customer service or a related field
• Experience with CRM software and data entry systems
• Strong problem-solving and analytical skills
• Ability to work in a fast-paced environment with multiple priorities

Skills and Competencies

* Excellent communication and interpersonal skills

• Ability to work in a team environment and collaborate with internal teams
• Strong problem-solving and analytical skills
• Ability to adapt to changing priorities and deadlines
• Strong attention to detail and organizational skills
• Ability to maintain confidentiality and handle sensitive information
• Strong customer service skills, with a focus on empathy and patience

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. As a Part-Time Remote Call Center Customer Service Representative, you'll have access to ongoing training and development opportunities, including:

• Ongoing training and coaching to enhance skills and knowledge
• Opportunities for career advancement and professional growth
• Access to industry-leading technology and tools
• Collaborative and supportive work environment
• Recognition and rewards for outstanding performance

Work Environment and Company Culture

arenaflex is a dynamic and innovative company that values collaboration, creativity, and customer satisfaction. Our remote work environment is designed to promote flexibility, productivity, and work-life balance. As a Part-Time Remote Call Center Customer Service Representative, you'll have the opportunity to work from home, with access to our virtual office and collaboration tools.

Compensation, Perks, and Benefits

* Competitive hourly rate of $16.50 per hour

• 401(k) matching program
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Referral program
• Vision insurance
• Work from home

Shift and Availability

* Part-time schedule, with shifts ranging between 1pm-6pm Eastern Time

• Training schedules are 8AM-12PM or 12:30PM-4:30PM Eastern Time during the first 4 weeks of employment
• Ability to work a minimum of 20 hours per week

Application and Selection Process

If you're a motivated and empathetic individual with a passion for delivering exceptional customer service, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to our online application portal. We'll review your application and contact you to schedule a virtual interview.

Ready for an Easy Start?

This is a low-stress role with great rewards. If you're reliable and willing to learn, we want you. Apply now and take the first step towards a rewarding career with arenaflex! Apply for this job