Experienced Part-Time Digital Customer Service Associate – Remote Opportunity at arenaflex

Are you passionate about delivering exceptional customer experiences and working in a dynamic, remote environment? Do you have a strong desire to grow your career in a company that values innovation, quality, and customer satisfaction? Look no further! arenaflex is seeking an experienced Part-Time Digital Customer Service Associate to join our team.

About arenaflex

arenaflex is a leading company that has been revolutionizing the way people live, work, and play. Our mission is to deliver happiness and satisfaction to our customers through our high-quality products and exceptional customer service. We are a company that values accountability, responsiveness, excellence, teamwork, respect, integrity, and a cheerful outlook. Our products are designed to be comfortable, unique, timeless, and respectful of the world around us.

Job Overview

As a Part-Time Digital Customer Service Associate at arenaflex, you will be responsible for managing a high volume of contacts for inbound calls, emails, and chats for our multi-channel contact center. You will ensure that our customers receive the most efficient and effective "Best in Class" customer service by using excellent communication skills and phone techniques. You will contribute to department Service Level Agreement (SLA) goals and meet individual SLA goals for specific phone, email, and chat requirements.

Responsibilities

* Provide outstanding service on all questions to customers, including questions related to website use, availability, programs, promotions, returns, shipping policies and processes, and general and routine information regarding orders, products, etc.

• Highly productive, working efficiently and effectively to ensure that all Service Level Agreement (SLA) goals are met.
• Ensure the customer experience is a first-stop resolution experience.
• Responsible for the accuracy of all work assigned.
• Offers alternative product choices and options when needed.
• Thoroughly documents every customer contact.

Requirements and Qualifications

* Some college, technical school, or related call center/customer support center experience is required.

• Experience in a high-volume multi-channel call center/customer support center.
• Able to work a flexible schedule, including holidays, overtime, and Saturdays, when needed.
• Excellent phone and customer service skills.
• Proficient writing skills.
• Knowledge of Database Software, and Internet Software. Basic knowledge of MS Excel, Word, and Outlook.
• Ability to use effective questioning techniques to get to the root cause/question as quickly as possible to understand and resolve issues.
• Must have excellent interpersonal communication skills and the ability to work effectively to provide best-in-class service to all customers.
• Proficient and able to multi-task, plan, and prioritize workloads, independently and in a team environment, with minimal supervision.
• Friendly, courteous, service-oriented, professional, and outgoing.
• Remain calm and professional in stressful situations.
• Meticulous while looking for practical solutions and consistently maintaining a cheerful outlook.
• Collaborator with a "can do" attitude that can work in a demanding environment.
• Ability to expertly and assertively market and promote the company's brand and products.
• Ability to make practical and sound decisions independently and contribute recommendations for resolution of issues to management.
• Spanish, French, Portuguese, or German language skills a plus.
• Use of Gladly CRM and IBM OMS a plus.

Why Join arenaflex?

* We sell products that bring people happiness and satisfaction! Our products are amazing!

• Competitive pay
• 3 pairs of free shoes every year and a generous discount for friends and family
• Holiday Pay
• Generous PTO
• 401(k) program (including a 5% company contribution)

How to Apply

If you are passionate about delivering exceptional customer experiences and working in a dynamic, remote environment, please submit your application, including a cover letter, resume, and weekly availability, to [email protected]. The subject line should list "Digital CS Associate - PT".

arenaflex is an Equal Opportunity Employer

We encourage you to apply, even if you feel you're not a perfect match. We are looking for great people to join our friendly team. Apply for this job