Immediate Hiring: Customer Service Representative – Sales at arenaflex

Join the arenaflex Team and Become the Voice of arenaflex

Are you a customer service enthusiast with a passion for sales and a knack for building meaningful connections with people? Do you thrive in fast-paced environments and enjoy the thrill of meeting daily and monthly sales goals? Look no further! arenaflex is seeking a highly motivated and customer-focused Customer Service Representative – Sales to join our team. As a Premier Service Consultant, you will be the face of arenaflex, providing exceptional service to prospective and existing customers, driving satisfaction, and fostering loyalty.

About arenaflex

arenaflex is a global leader in communications and technology, with a rich history dating back nearly 150 years. We've been pioneers of making connections, helping bring families, communities, and businesses together with the products and services they need to thrive every day. From the widespread and growing availability of 5G and Fiber to working on things we once only dreamed of, at arenaflex, we create connections that change the world.

Your Opportunity to Make an Impact

As a Customer Service Representative – Sales, you will be on the frontline providing solutions to prospective and existing customers to enhance their service experience, drive satisfaction, and foster loyalty. You will handle customer interactions (calls, chats, emails) in a fast-paced environment, accurately resolving issues related to service, billing, payments, and collections. You will explain bills and product features clearly, troubleshoot basic problems, and seek higher support if needed. Your goal will be to build customer confidence and loyalty by resolving issues and providing exceptional service.

What You'll Do

* Handle customer interactions (calls, chats, emails) in a fast-paced environment

• Accurately resolve issues related to service, billing, payments, and collections
• Explain bills and product features clearly
• Troubleshoot basic problems and seek higher support if needed
• Build customer confidence and loyalty by resolving issues
• Support various customer inquiries, including technical issues
• Work a flexible 40-hour per week schedule, which may include nights and weekends
• Participate in paid training to enhance your skills and knowledge

What We're Looking For

* Unwavering customer focus

• Strong work ethic
• Adaptability
• Problem-solving skills
• Attention to details

Join Our Team and Enjoy Amazing Perks and Benefits

* Employee discounts up to 50% off on eligible arenaflex mobility plans and accessories, arenaflex internet (and fiber where available), and arenaflex home phone

• Tuition reimbursement program
• Paid Time off and holidays - Employees receive 1 week of paid time off (PTO) after 6 months and 2 weeks after the first year
• At least 6 company-designated holidays, and additional PTO is provided based on the bargaining group to which you are hired
• Paid Parental Leave
• Medical/Dental/Vision coverage
• 401(k) plan
• Additional sick leave beyond what state and local law require may be available but is unprotected
• Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
• Employee Assistance Programs (EAP)
• Extensive employee wellness programs

Work from Home (WFH) Requirements

* You will need verified internet service (secure, reliable, and dedicated high-speed is required to support business needs)

• An established dedicated work area (desk, chair, electrical outlet, direct LAN connection)
• arenaflex will provide all the equipment you'll need to get started! (keyboard, monitor, computer, mobile device, etc.)
• Your workspace will need to be in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy etc.)
• You will participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.)

Career Growth Opportunities and Learning Benefits

* Career possibilities are limitless with arenaflex

• You will have the chance to round out your experience with training on the latest technology, devices, and our entire lineup of products, services, and promotions
• arenaflex is committed to providing ongoing training and development opportunities to help you grow and succeed in your career

Equal Employment Opportunity

arenaflex is an equal employment opportunity (EEO) employer, committed to providing equal opportunities to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

Apply Today!

If you're ready to take the lead as the voice of arenaflex, we'd love to hear from you! Apply now and let's discuss how you can become a vital part of our success story. Apply To This Job Apply for this job