Experienced Customer Service Representative – Sleep Therapy Inbound Call Center

Join arenaflex, a national leader in providing innovative healthcare solutions, and make a real impact in the lives of patients across the country! Are you a customer service professional with a passion for delivering exceptional experiences? Do you thrive in a fast-paced environment where no two days are the same? Look no further! arenaflex is seeking an experienced Customer Service Representative to join our Sleep Central Inbound Call Center team in Murray, Utah.

About arenaflex

arenaflex is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions, diabetic solutions, and home medical equipment to patients across the country. Our mission is to empower patients to manage their health and treatment at home, while providing high-quality medical products and services through hundreds of locations across 45 states.

Overview and Responsibilities

We are seeking a dedicated and customer-focused Sleep Therapy Inbound Customer Service Representative to join our team. As a key member of our Sleep Central Inbound Call Center, you will be responsible for providing exceptional customer service to patients and families, ensuring accurate and timely processing of orders, and maintaining a high level of product knowledge.

Key Responsibilities:

* Acts as patient advocate to resolve questions or concerns

• Collects patient, source information, and inputs data into e-Intake
• Completes thorough verification for products and services
• Develops and maintains a working knowledge of current Medicare, Medicaid, insurance regulations, and FDA and JCAHO guidelines
• Develops and maintains working knowledge of current products and services offered by arenaflex
• Identifies and resolves problems in a timely manner
• Makes outbound calls as needed to collect patient data
• Manages all aspects of initial intake via high volume inbound phone calls
• Processes related patient paperwork if assigned
• Processes tickets to ensure timely fulfillment of product orders
• Provides basic technical customer service assistance for CPAP equipment
• Provides education to patients and location employees on CPAP supplies
• Uses e-Intake proprietary system to maintain accuracy and quality control throughout initial patient contact and data input

Essential Qualifications:

* High school diploma or GED equivalent

• One to three years of related prior work experience in a team-oriented environment
• Experience in medical field and administrative record management
• Strong customer service background
• Basic Computer and Basic Internet skills test along with a Typing test
• Valid driver's license in state of residence with a clean driving record (when applicable for the position)

Preferred Qualifications:

* Knowledge of billing reimbursement and insurance policies and requirements

• Knowledge of Durable Medical Equipment (DME) or Home Medical Equipment (HME)
• Knowledge of medical billing practices
• Medical terminology
• Multi-tasking along with attention to detail
• Self-motivation, organized, time-management, and deductive problem-solving skills
• Work independently and as part of a team

Work Environment and Culture:

* Hybrid work model, combining remote work with time in our office

• Collaborative and dynamic team environment
• Opportunities for professional growth and development
• Recognition and reward programs for outstanding performance
• Comprehensive benefits package, including medical, dental, and vision insurance, 401(k), and paid time off

Compensation and Benefits:

* Competitive salary, commensurate with experience

• Monthly Bonus program opportunity with Potential Unlimited Earnings
• Generous Paid Time Off and Paid Holidays
• Employee Discount Program
• Employee Recognition Program
• Bonus and Incentive Opportunities
• Mileage reimbursement (when applicable for the position)

How to Apply:

If you are a motivated and customer-focused individual with a passion for delivering exceptional experiences, we encourage you to submit your application today! arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. Apply To This Job

Equal Opportunity Employer Statement:

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees, and we prohibit discrimination based on membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy, or any other personal characteristic protected by applicable federal, state, and local laws governing nondiscrimination in employment in each locality where arenaflex has employees. Apply for this job