Immediate Hiring: CUSTOMER SERVICE REPRESENTATIVE I - REMOTE

Join arenaflex, a pioneering company in the emerging health-care movement, as we empower individuals with disabilities and those aging to live independent and quality lives. Are you passionate about delivering exceptional customer experiences and making a meaningful impact on people's lives? Do you thrive in a dynamic, remote work environment where autonomy and work-life balance are valued? Look no further! arenaflex is seeking a highly motivated and customer-focused Customer Service Representative I to join our team.

About arenaflex

arenaflex is a visionary company that provides technology and financial services to aid individuals and their families to thrive in their home and communities. Partnered with government agencies and fortune 500 managed care organizations across the country, we are dedicated to creating exceptional outcomes for our clients and the millions of people that count on them. Our staff make long-lasting impact on the lives of people every day.

Job Highlights

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Immediate openings available

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Competitive salary

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Remote work opportunity

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Monday - Friday, 7:00 am - 6:30 pm CST

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Opportunities for career growth and advancement

Responsibilities

As a Customer Service Representative I, you will be the primary customer-facing employee who provides assistance and support for individuals self-directing Medicaid services in the home and the caregivers for those individuals. You will be knowledgeable of specific rules and qualifications of the programs arenaflex supports. Using your knowledge of products or services as well as great customer service skills, you will promptly and accurately address issues, provide support and information to ensure customer satisfaction. Some of your key responsibilities will include:

• Handling 40+ inbound and outbound calls, with the ability to determine needs and provide one call resolution
• Maintaining very good knowledge of company systems and sensitive information/PHI handling procedures
• Providing information on self-direction to assure that each individual is able to make informed decisions about their care
• Assisting individuals in completing paperwork or understanding Program requirements
• Representing arenaflex in all interactions with the public by providing quality service to internal staff and external clients
• Ensuring the satisfaction of callers and professional handling of difficult or unusual situations
• Conducting follow-up phone calls for quality and satisfaction
• Participating in development, training, and other departmental meetings and adhering to corporate policies that concern the customer service department
• Accessing arenaflex software in order to retrieve information to answer inquiries and to update contact notes and other information into digital case records

Essential Functions

* Communicates effectively with a range of individuals with varying educational levels, disabilities, and communication styles

• Responds to customer inquiries with timely and accurate information
• Uses person-centered techniques in all participant interactions
• Receives inquiries about arenaflex services, how to enroll on the program, and program guidelines and requirements
• Provides information on self-direction to assure that each individual is able to make informed decisions about their care
• Assists individuals in completing paperwork or understanding Program requirements
• Represents arenaflex in all interactions with the public by providing quality service to internal staff and external clients
• Ensures the satisfaction of callers and professional handling of difficult or unusual situations
• Conducts follow-up phone calls for quality and satisfaction
• Participates in development, training, and other departmental meetings and adheres to corporate policies that concern the customer service department
• Accesses arenaflex software in order to retrieve information to answer inquiries and to update contact notes and other information into digital case records

Education and/or Experience

Any combination of education and/or experience that has provided the knowledge, skills and abilities necessary for satisfactory job performance. Can include a combination of high school graduate or equivalent and:

• One year of experience performing customer support activities, preferably in a call center
• Working knowledge of contact with the public and telephone; modern office procedures and methods
• Good verbal and written communication skills
• Ability to electronically document records to a web-based chart
• Intermediate skills with Microsoft Office, email and internet
• Good problem-solving and listening skills
• Must exhibit the ability to work with the public under stressful circumstances in a fair, calm, and understanding manner and obtain positive results
• Skill in the operation of a variety of office equipment, including computer and networks
• CRM experience and/or Medicaid experience a plus
• Bilingual skills a plus

What We Offer

* Competitive salary

• Remote work opportunity
• Monday - Friday, 7:00 am - 6:30 pm CST
• Opportunities for career growth and advancement
• Autonomy and work-life balance
• Generous paid time off
• Bonus potential
• Career advancement opportunities
• A dynamic and supportive work environment

Why Join arenaflex?

* Make a meaningful impact on people's lives

• Work in a dynamic and supportive environment
• Enjoy a competitive salary and benefits package
• Have opportunities for career growth and advancement
• Enjoy a work-life balance and autonomy in your work

How to Apply

Ready to join our team? The first step is easy. Click apply now and we'll be in touch soon! Apply To This Job

Equal Employment Opportunity

arenaflex is an Equal Employment Opportunity (EEO) employer and does not discriminate in any employer/employee relations based on race, color, religion, sex, sexual orientation, gender identity and expression, national origin, age, marital status, disability, veteran status, genetic information or any other basis. Apply for this job