Experienced Clinical Customer Service Representative – Remote Opportunity at arenaflex

At arenaflex, we're on a mission to empower individuals to live healthier and longer. As a leading innovator in the healthcare industry, we're committed to delivering exceptional customer experiences that exceed our members' expectations. We're now seeking an experienced Clinical Customer Service Representative to join our high-volume call center team, working remotely from the comfort of your own home.

About arenaflex

arenaflex is a forward-thinking organization that values innovation, collaboration, and customer-centricity. Our team is dedicated to providing top-notch support to our members, and we're looking for like-minded individuals who share our passion for delivering exceptional customer experiences. As a remote worker, you'll enjoy the flexibility to work from home, with the support of our cutting-edge technology and a stable internet connection.

Job Summary

As a Clinical Customer Service Representative, you'll play a vital role in supporting our company's mission by providing exceptional customer service nationwide for our specialty network programs. You'll be responsible for responding to customers' inquiries, providing information regarding all aspects of the members' association with arenaflex, and ensuring that our members receive timely and accurate support. This is an exciting opportunity to join a dynamic team and make a real difference in the lives of our members.

Responsibilities

* Answer incoming calls in a professional, accurate, timely, and courteous manner

• Ascertain the nature of the call and record information in the Communication Log
• Look up member information using proprietary arenaflex systems and provide information to the caller
• Forward logs requiring further research to the appropriate department
• Transfer callers to the appropriate queue if the question is of a more complex issue (claims, authorizations, etc.)
• Utilize appropriate resources, including those online, to provide timely responses
• Manage time to ensure calls are answered within required timeframes and appropriate follow-up is done in a timely manner
• Meet or exceed minimum key job accountabilities established for the Customer Service Representative position
• Document all calls appropriately
• Attend weekly staff and other meetings to discuss issues and foster teamwork among department personnel
• Respond to requests for internal and external customers and/or clients, as required

Qualifications

* High school diploma or equivalent required

• Minimum of one year of experience performing customer service duties; inbound call center experience preferred
• Basic computer skills
• Strong verbal communication skills

Core Competencies

* Demonstrated ability to interact in a positive, respectful manner and establish and maintain cooperative working relationships

• Ability to display excellent customer service to meet the needs and expectations of both internal and external customers
• Excellent listening and interpersonal communication skills to identify critical core competencies based on success factors and organizational environment
• Ability to effectively organize, prioritize, multi-task, and manage time
• Demonstrated accuracy and productivity in a changing environment with constant interruptions
• Demonstrated ability to analyze information, problems, issues, situations, and procedures to develop effective solutions
• Ability to exercise strict confidentiality in all matters

Mobility and Physical Requirements

* Primarily sedentary, able to sit for long periods of time

• Ability to speak, see, and hear other personnel and/or objects
• Ability to communicate both in oral and written form
• Ability to travel within the facility
• Capable of using a telephone and computer keyboard
• Ability to lift up to 10 lbs

Environmental Conditions

* Work-from-home (WFH) environment

Compensation and Benefits

* Starting pay at $15/hour with potential of $16/hour within the first year, plus merit

• Additional bonus opportunities based on meeting Key Job Accountabilities (KJA) after 6, 12, and 24 months
• Seasonal workers and temporary employees: Starting pay at $15/hour
• Comprehensive benefits package, including medical, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and holidays
• Opportunities for career growth and professional development

Why Join arenaflex?

* Work from the comfort of your own home with our remote work program

• Enjoy a comprehensive benefits package and competitive compensation
• Develop your skills and career with our opportunities for growth and professional development
• Join a dynamic team of innovators and customer-centric professionals
• Make a real difference in the lives of our members and contribute to our mission to empower individuals to live healthier and longer

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we want to hear from you! Apply today and let's build the future together. Apply To This Job

Equal Employment Opportunity

arenaflex is an Equal Opportunity/Affirmative Action Employer. We are committed to diversity, equity, and inclusion in the workplace and are proud to be an employer of choice for individuals from diverse backgrounds. We welcome applications from qualified individuals who share our values and are passionate about delivering exceptional customer experiences.

Accommodation Requests

If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact our Human Resources Department at (800) 848-3555 x6702.

Pay Transparency

arenaflex will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information. Apply for this job