Experienced Customer Service and Medical Receptionist – Remote Opportunity at arenaflex

Are you a customer service professional with a passion for delivering exceptional experiences? Do you have a background in medical reception and a knack for handling sensitive information with care? If so, we invite you to join arenaflex as an Experienced Customer Service and Medical Receptionist. This is a unique opportunity to accelerate your career in a dynamic and innovative environment.

About arenaflex

arenaflex is a leading healthcare organization dedicated to providing high-quality patient care and exceptional customer service. Our innovative approach to healthcare has earned us a reputation as a trusted partner in the industry. As a remote employee, you will be part of a talented team that shares your passion for delivering outstanding results.

Job Overview

As an Experienced Customer Service and Medical Receptionist, you will be responsible for providing exceptional customer service to patients, employees, providers, vendors, and others. You will receive incoming inquiries and service requests via phone, email, web portal, and other channels, and respond with accurate and timely information. Your strong communication skills, attention to detail, and ability to work independently will be essential in this role.

Key Responsibilities

* Receive and respond to incoming inquiries and service requests from patients, employees, providers, vendors, and others via phone, email, web portal, and other channels

• Provide accurate and timely information to customers, utilizing the highest customer service and quality standards
• Work as part of a team to support one or more service delivery teams
• Establish and maintain strong, collaborative relationships with customers to identify additional ways to be of service and ensure customer satisfaction
• Help foster an environment in which continuous improvement in business processes and services is welcomed and recognized
• Adhere to all local, state, federal regulations, codes, policies, and procedures to ensure privacy and safety of employee and patient information

Additional Requirements

* Must be a resident of one of the following states: Utah, Idaho, Arizona, Tennessee, Montana, Missouri, Louisiana, or South Carolina

• This is a Work From Home position, therefore internet minimum speeds of 15 mbps download and 5 mbps upload are required

Education

* High School Diploma or General Education Diploma (GED)

Required Experience

* 1 year of experience in Human Resources, Payroll, Accounts Payable, Supply Chain, call center, or related customer service experience (i.e. Healthcare, clinical, administrative, hospitality, retail, concierge, etc)

• 1 year of experience with computer programs such as Microsoft Office, electronic mail, and information systems or database programs

Medical/Healthcare Experience

* Preferred

Skills and Knowledge

* Knowledge of processes within one or more of the following functions desired (required for first round of hiring): Human Resources, Payroll, Accounts Payable, Supply Chain, Revenue Cycle Customer Billing

• Possess written and verbal communications skills to explain sensitive information clearly and professionally to diverse audiences, including non-medical people
• Time management and organizational skills, including the ability to prioritize assignments and work within standardized operating procedures and scientific methods to achieve objectives and meet deadline
• Requires the ability to work with and maintain confidential information
• Work independently, as well as be part of the team, including accomplishing multiple tasks in an environment with interruptions
• Identify, evaluate, and resolve standard problems by selecting appropriate solutions from established options
• Build collaborative relationships with peers and other healthcare providers to achieve departmental and corporate objectives
• Operate office equipment such as multi-lined phones, printers, faxes, copiers, and scanners

Pay Range

* $19.67 - $26.56 per hour

Shifts

* Variable

• Job Shift: Days
• Schedule: Full Time
• Shift Hours: 8
• Days of the Week: Monday - Friday
• Weekend Requirements: None

Benefits

* Yes

Unions

* No

Position Status

* Non-Exempt

Weekly Hours

* 40

Employee Status

* Regular

Equal Opportunity Employer

arenaflex is an equal opportunity employer EOE/M/F/Disability/Veterans.

Take the Next Step

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