Immediate Hiring: Customer Experience Specialist at arenaflex

Are you a customer-centric professional with a passion for delivering exceptional experiences? Do you thrive in a fast-paced environment where no two days are the same? Look no further! arenaflex is seeking a highly skilled Customer Experience Specialist to join our team. As a key member of our customer service team, you will be responsible for providing top-notch support to our clients, ensuring their needs are met, and exceeding their expectations.

About arenaflex

arenaflex is a privately held organization that has been committed to growing organically and has doubled its revenue in the past 10 years. We pride ourselves on our "White Glove" service model, delivering the best patient experience possible. Our team is dedicated to providing exceptional service, and we're looking for like-minded individuals to join us on this journey.

Job Summary

As a Customer Experience Specialist at arenaflex, you will be responsible for managing incoming customer service phone calls, creating service requests, and resolving customer concerns in a professional and timely manner. You will interact with vendors, customers, and employees via phone, text, and emails, and escalate service calls when needed. You will also act as a night-time contact for drivers, providing scheduling and maintenance support, and handle inbound and outbound calls to 20-30 drivers nightly.

Key Responsibilities

* Manage incoming customer service phone calls and other customer requests

• Create service requests and dispatch accordingly
• Identify and resolve customer concerns in a professional and timely manner
• Use web-based system tools such as OMS, Word, and Excel on a daily basis
• Log all communication in work service requests
• Interact with vendors, customers, and employees via phone, text, and emails
• Escalate service calls when needed
• Attach Field Service Reports to service requests in OMS
• Audit reports from vendors and ensure all calls are logged in OMS
• Follow through on resolution of any customer needs
• Act as night-time contact for drivers, providing scheduling and maintenance support
• Handle inbound and outbound calls to 20-30 drivers nightly
• Escalate problems to proper manager contacts as appropriate
• Follow HIPPA regulations as it pertains to communication
• Effectively communicate pertinent information to daytime contact within multiple geographical regions
• Handoff follow-ups to co-workers on next shift
• Order and cancel injectable doses
• Enter helium reading into OMS

Essential Qualifications

* Customer service/call center/patient scheduling experience

• Strong ability to prioritize and multitask with attention to detail
• Time management, organization, and focus on ability to prioritize and multitask with focus to detail
• Ability to articulate thoughts into clear and concise written and verbal communication
• Strong written and verbal communication
• Experience working on computers, using Excel, and other Microsoft Office applications

Preferred Qualifications

* Experience working in a healthcare or medical-related field

• Knowledge of HIPPA regulations
• Experience with web-based system tools such as OMS, Word, and Excel
• Strong problem-solving and analytical skills
• Ability to work in a fast-paced environment with multiple priorities

Work Environment and Culture

arenaflex is a remote-friendly company, and this role will be working from home. You will be required to work rotating 2nd and 3rd shifts, with a set schedule that includes weekends and holidays. You will also be required to work overtime when needed, and be flexible with your schedule to accommodate the needs of the team. We value our employees and want them to be healthy and happy. We offer a competitive salary, travel allowance, and a diverse blend of benefits, incentives, and business practices. We are continually evaluating our offerings to ensure that arenaflex is a truly great place to work!

Benefits and Perks

* Health, dental, and vision insurance

• Company-paid dental (with applicable health plans)
• 401k matching
• Employee Assistance Program
• Company-paid life insurance and voluntary supplemental life insurance
• Voluntary short-term/long-term disability options
• Flex PTO and paid holidays
• Company swag
• Health club reimbursement
• Wellness program with generous incentives
• Employee recognition programs
• Referral bonus program
• Job training and professional development

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we want to hear from you! Apply now and let's discuss how you can become a vital part of our success story. Apply To This Job

Take the Next Step

Are you ready for this challenge? Apply now and let's discuss how you can become a vital part of our success story. Apply for this job