Immediate Hiring: Customer Care Coordinator at arenaflex
Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a dynamic environment where no two days are the same? If so, we invite you to join arenaflex as a Customer Care Coordinator. In this role, you'll be the face of our company, interacting with customers, resolving their concerns, and providing personalized attention to ensure their satisfaction. As a Customer Care Coordinator at arenaflex, you'll be part of a team that's dedicated to building proud, dynamic teams while helping associates reach their personal and professional goals. Our commitment to developing our people and fostering a culture of inclusivity and diversity makes us an employer of choice in the industry.
About arenaflex
arenaflex is a leading provider of innovative solutions that cater to the evolving needs of our customers. With a strong focus on customer satisfaction, we strive to make arenaflex a great place to work. Our commitment to diversity and inclusion has earned us a reputation as a welcoming and inclusive workplace where everyone feels valued and empowered to succeed.
Position Overview
As a Customer Care Coordinator, you'll be responsible for receiving inbound and making outbound calls to resolve customer concerns in a timely and professional manner. You'll also coordinate and resolve customer follow-up requests as a liaison between branches and customers to provide and maintain the highest level of customer service.
Responsibilities
- Receive inbound and make outbound calls to resolve routine customer concerns (e.g., service, billing, results) in a timely and professional manner. May deviate from routine procedures to diagnose root cause of more complex customer issues. - Coordinate and resolve customer follow-up requests as a liaison between branches and customers to provide and maintain the highest level of customer service. - Prioritize open, overdue, and/or critical customer follow-up requests or customer concerns and escalate to management as needed. - Review and respond to customer feedback collected through external sources. Compile statistical data (e.g., net promoter scores, or NPS), identify trends, and report to management team. - Make contact with cancel request customers to retain business. Probe to identify root cause and use approved customer save offers (e.g., discounts, service calls) to retain customer. - May complete special projects to support branch operations and efficiency. - Enter and maintain customer data (e.g., contact information, service plan, billing information) into customer database accurately and timely. - Research customer database for account and service history and information to resolve customer concerns. - Follow standard policies, procedures, and scripting when interacting with and resolving customer concerns to ensure quality outcomes. - May assess customer needs for additional services and up-sell as appropriate. - Identify and communicate improvement opportunities or trends impacting the customer experience to management. - May receive customers and vendors at assigned branch.
Education and Experience Requirements
- High school diploma/GED required. Associate's degree preferred. - 2-3 years of customer service experience required - Experience resolving escalated customer service issues required - Computer skills with Microsoft Office applications (Word, Excel, Outlook, PowerPoint)
Physical Demands & Working Conditions
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Regularly required to: - Sit, stand, and walk - Use hands and arms to handle, feel, or reach - Speak and hear - Use close vision abilities Occasionally required to: - Lift or move up to 25 lbs - Stoop, kneel, crouch, or crawl The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Noise level: - Low to moderate Adverse Conditions: - Minimal Ability to speak, read, and write fluently in English is required. You MUST BE physically located in the United States while performing this job.
Career Growth Opportunities and Learning Benefits
At arenaflex, we believe in investing in our people's growth and development. As a Customer Care Coordinator, you'll have opportunities to: - Develop your customer service skills and expertise - Learn about our products and services - Participate in training programs to enhance your knowledge and skills - Collaborate with cross-functional teams to drive business results - Take on new challenges and responsibilities as you grow in your role
Work Environment and Company Culture
Our office is a dynamic and inclusive environment where everyone feels valued and empowered to succeed. As a Customer Care Coordinator, you'll be part of a team that's passionate about delivering exceptional customer experiences. We offer a range of benefits, including: - Competitive salary - Medical/Dental/Vision insurance - Company-matching 401(k) - Flexible work arrangements - Opportunities for professional growth and development
Compensation, Perks, and Benefits
We offer a competitive salary range of $33,410.00 - $60,138.00, based on qualifications, experience, and other considerations permitted by law. Most candidates will start in the bottom half of the pay range, with the upper end of the range reserved for candidates with extensive experience. In addition to monetary compensation, we offer benefits, including Medical/Dental/Vision insurance and Company-matching 401(k) in addition to other programs and perks.
How to Apply
If you're a customer service enthusiast with a passion for delivering exceptional experiences, we invite you to apply for this role. Please submit your application through our website, and we'll review your qualifications and experience.
Equal Opportunity Employer
arenaflex is an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Individuals with Disabilities. We encourage diverse candidates to apply to this position.
Disclaimer
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