Immediate Hiring: Customer Care Advocate at arenaflex

Join arenaflex, a leading innovator in the healthcare industry, as a Customer Care Advocate. This exciting role offers a unique opportunity to work with a talented team of professionals who share a passion for delivering exceptional patient care and experiences. As a Customer Care Advocate, you will play a vital role in providing outstanding call experiences to patients and providers, educating and supporting them through the device wear process. Your exceptional communication skills, empathy, and problem-solving abilities will make a significant impact on the lives of our patients and their families.

About arenaflex

arenaflex is a dynamic and forward-thinking company that is revolutionizing the healthcare industry with innovative solutions. Our mission is to improve the quality of healthcare and patient experiences through cutting-edge technology and exceptional customer care. We are committed to fostering a collaborative and inclusive work environment that encourages creativity, innovation, and growth.

Responsibilities and Duties

As a Customer Care Advocate at arenaflex, you will be responsible for:

• Providing superior customer care by troubleshooting customer/patient issues relating to product, services, and patient enrollment
• Responding to inquiries, completing various daily tasks, and providing verbal and written information to external and internal customers and accounts
• Maintaining a positive attitude and working relationship with all customers, patients, and arenaflex associates
• CRM Compliance to process and documentation
• Ticket/Email Management in a timely fashion
• Inbound and outbound call work as assigned
• Ability to manage through meetings and training in a Zoom environment on camera

General Experience

* Provide clear verbal and written proactive communication to internal and external requests

• Drive a patient and client-driven environment
• Understand sensitive information, HIPAA, and privacy requirements, including security of the environment for home office
• Display an ability to have attention to detail for all activities and documentation tasks

Qualifications

* Experience in a fast-paced patient or healthcare provider-focused environment is preferred

• Minimum of 2+ years of customer service experience in a high-volume environment (60+ activities per day)
• Preferred experience in healthcare/medical device companies non-insurance based
• Proficient with Microsoft Office, especially Outlook, Word, Excel, and PowerPoint
• Experience with Customer Relationship Management software; Salesforce.com preferred
• Demonstrated ability to understand and meet individual-level metrics assigned
• Must be flexible, able to adapt quickly and positively to change, able to manage a fast-paced growth company environment
• Strong evidence of great customer service via phone, email, fax, or web modalities
• Demonstrated commitment to helping people and resolve issues, including those that require independent thinking and sound judgment skills not covered specifically in manuals or procedures
• Strong commitment to quality
• Demonstrated patience and professionalism in stressful situations. Experience in a multitasking role preferred
• Candidates must possess strong verbal and written English communication skills. Strong skillset in keyboarding, typing (40 WPM), as well as understanding website/program navigation

Work Environment and Company Culture

arenaflex offers a fast-paced, collaborative work environment that is passionate about delivering exceptional patient care and experiences. Our team is dedicated to innovation, creativity, and growth, and we are committed to fostering a culture that values diversity, inclusion, and employee well-being.

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including:

• Competitive salary
• Excellent benefits, including medical, dental, and vision insurances
• Health savings account employer contributions (when enrolled in high-deductible medical plan)
• Cafeteria plan pre-taxed benefits (FSA, dependent care FSA, commute reimbursement accounts)
• Travel reimbursement for medical care
• Noncontributory basic life insurance & short/long-term disability
• Emotional health support for you and your loved ones
• Legal/financial/identity theft/pet and child referral assistance
• Paid parental leave, paid holidays, travel assistance for personal trips, and PTO!
• 401(k) (with company match)
• Employee Stock Purchase Plan
• Pet insurance discount
• Unlimited amount of LinkedIn Learning classes

What's In It For You

As a Customer Care Advocate at arenaflex, you will have the opportunity to:

• Work with a talented team of professionals who share a passion for delivering exceptional patient care and experiences
• Develop your skills and expertise in customer care, communication, and problem-solving
• Contribute to the growth and success of a dynamic and forward-thinking company
• Enjoy a competitive compensation package and excellent benefits
• Participate in a collaborative and inclusive work environment that values diversity, inclusion, and employee well-being

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional patient care and experiences, we encourage you to apply for this exciting opportunity. Even if you feel you're not a perfect match, we'd still love to hear from you. We are looking for great people to join our friendly team. Apply To This Job

Note:

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to fostering a culture that values diversity, inclusion, and employee well-being. Apply for this job