Senior Customer Success Manager – Los Angeles

Join arenaflex, a leading provider of educational support, in revolutionizing the way students learn and succeed. Are you a customer-centric, data-driven professional with a passion for education and a drive to make a meaningful impact? Do you thrive in a collaborative environment where creativity and innovation are encouraged? If so, we invite you to join arenaflex as a Senior Customer Success Manager in Los Angeles.

About arenaflex

arenaflex is a dynamic and inclusive organization dedicated to democratizing education. Our mission is to provide equal access to educational resources, empowering students to reach their full potential, regardless of socio-economic status, geography, language, or other barriers. With a category-leading Educational Support System (ESS), we offer 24/7 virtual access to tutors and essay reviewers, helping students build confidence and achieve academic success.

Job Summary

We are seeking a seasoned Senior Customer Success Manager to join our growing Customer Success team in Los Angeles. As a key member of our team, you will be responsible for building, managing, and growing relationships with our customers, driving the adoption of arenaflex products across the student body. You will work closely with school district leaders, school admins, and teachers to understand their needs and develop meaningful plans that feed their long-term goals.

Key Responsibilities

* Build, manage, and grow relationships with our customers by facilitating teacher and student adoption of the arenaflex platform

• Partner with our customers to understand their needs and develop meaningful plans that feed their long-term goals
• Understand the main features and benefits of our products inside and out and articulate them to our customers
• Manage the student activation funnel and work closely with Account Management and Customer Onboarding to drive power users across your book of business
• Use multiple methods of engagement (in-person visits and presentations, emails, calls, etc.) to drive student activation and broad adoption of arenaflex
• Use best practices and innovative tactics to drive revenue growth in LA
• Offer strategic solutions to customers, earning their trust by educating them on how to use arenaflex to drive academic impact and student confidence
• Manage key metrics that feed into team-based goals around student activation, retention, growth, and advocacy
• Serve as the customer advocate to ensure product feedback is passed to our Product and Engineering teams
• Oversee a small team of regionally-based Customer Engagement Specialists
• Demonstrate strong, competent leadership for team member(s) to guide them in reaching their full potential and meeting their objectives, which supports achievement of team and corporate goals

Qualifications

* 3+ years of experience working with customers within a SaaS company or in a Customer Success role at a high-growth B2B SaaS and/or B2B2C company

• Leverage data in all of your decision-making
• Ability to thrive in a collaborative, team environment while working independently with minimal supervision
• Amazing written and verbal communication skills; you're talking to our customers, after all!
• Pro at building relationships with customers and stakeholders
• Outstanding organizational skills and the ability to manage multiple tasks and requests
• Results-oriented; you always have your next goal in mind, and a plan to get there
• Willing to travel 35%-40% of the time (travel may fluctuate)

Nice-to-Haves

* Bilingual in Spanish is a huge plus!

• Can share with us a time that you analyzed data, and took actions on those insights to help a customer achieve their goals
• Ed tech experience
• Been at a company that's scaled from $10 --> $100 million+ in revenue

Job Perks

* Work with a dynamic team that provides support whenever you get stuck

• Remote-first environment
• A unique opportunity to make an impact by making education more equitable
• Stipend to help support the growth of your home office
• Unlimited access to tutoring for children of arenaflex employees

Benefits

* Retirement plan

• Medical, Dental, Vision, EAP, PTO, Parental Leave, Pet insurance, and more

About arenaflex Culture

arenaflex offers an exciting, dynamic, inclusive work environment putting excellence at the center of everything we do. Our mission is woven into the fabric of our culture, challenging our team to build meaningful and creative solutions. We thrive when we collaborate with each other, and use integrity and selflessness to align our business decisions with our mission. We approach every challenge with positivity, achieving the outcome we want regardless of what gets in the way. Our tenacity propels our hyper-growth, where trust is key and we all strive to make an impact every day.

Diversity, Equity, and Inclusion

arenaflex believes that diverse teams build better products. We do not and will not discriminate on the basis of race, color, religion, gender, gender orientation, gender expression, age, national origin, disability, marital status, sexual orientation, or military status in any of our activities or operations. Nobody checks every box, but the arenaflex team is built by passionate and innovative people who share our mission for democratizing education.

Ready to Join the arenaflex Team?

If you're a customer-centric, data-driven professional with a passion for education and a drive to make a meaningful impact, we invite you to apply for this exciting opportunity. Don't miss the chance to join a dynamic team that's revolutionizing the way students learn and succeed. Apply now and let's discuss how you can become a vital part of our success story. Apply Now Apply for this job