Experienced Full Stack Product Manager – Customer Service Innovation
At arenaflex, we're on a mission to revolutionize the way we deliver exceptional customer experiences. With over 200 million subscribers worldwide, we're committed to ensuring that nothing gets in the way of our users' favorite shows, movies, and games. As a key member of our Customer Service Innovation team, you'll play a critical role in shaping the future of our contact center platform and driving business growth.
About arenaflex
arenaflex is a leading innovator in the entertainment industry, dedicated to providing unparalleled customer experiences. Our team is passionate about creating a culture that values creativity, collaboration, and continuous learning. We're proud to offer a dynamic work environment that fosters growth, innovation, and fun.
Job Summary
We're seeking an experienced Full Stack Product Manager to lead and drive innovation in our contact center platform. As a key member of our Customer Service Innovation team, you'll be responsible for defining and delivering product roadmaps, collaborating with cross-functional teams, and driving business growth through data-driven decision making. If you're a seasoned product leader with a passion for customer experience, we want to hear from you!
Key Responsibilities
* Provide product management leadership to our contact center platform, including new feature development, feature enhancements, data pipelines, APIs, and integrations with our internal tools through close collaboration with our external solution providers.
- Assist in defining product strategy, capture requirements, explain prioritization, identify conditions, moderate risks and barriers, deliver, and create a roadmap.
- Collaborate with every CS functional team to better understand their vision and challenges and deliver the best possible solutions together.
- Oversee integrations and adoption of product features through close collaboration with our design and data science teams as well as external solution providers or consulting firms.
- Grasp differences in support expectations in various regions around the world, and designer experience in like manner.
- Extend product management responsibility to other tools as business needs present.
- Embody the unique arenaflex culture.
What We're Looking For
* 5+ years of experience in product management for customer or internal-facing products.
- Related experience focusing on Customer Service contact centers is an absolute necessity.
- Related experience working with Contact Center Platform, CCaaS, CPaaS, or UCaaS whether external or in-house build is an absolute necessity.
- Ability to make tough decisions informed by both data and judgment.
- Deep focus on delivering an exceptional customer and specialist experience.
- Proven track record of executing projects that quantifiably improved customer and specialist experiences.
- Organizational leadership and influence without authority
- Excellent written and verbal communication skills: great updates and presentations, ability to build trust and create collaborative relationships across functions is critical
- Ability to motivate, inspire, and lead architects and designers.
- Experience working on global products is also beneficial
Why Join arenaflex?
* Competitive salary and benefits package
- Opportunity to work on cutting-edge projects and technologies
- Collaborative and dynamic work environment
- Professional development and growth opportunities
- Flexible work arrangements, including remote work options
- Access to cutting-edge tools and technologies
- Recognition and rewards for outstanding performance
- Opportunities to make a meaningful impact on customer experiences
How to Apply
If you're a motivated and experienced product leader looking to join a dynamic team, we encourage you to apply! Even if you feel you're not a perfect match, we'd still love to hear from you. We're looking for great people to join our friendly team. Apply Job! Apply to this Job Apply for this job