Experienced Customer Support Associate (Seasonal) – Join arenaflex's Fastest-Growing Sports Gaming Company

At arenaflex, we're revolutionizing the sports gaming industry with innovative games, products, and experiences that cater to American sports fans. As a Customer Support Associate, you'll play a vital role in delivering exceptional support to our users, ensuring their seamless adoption of our products and services. If you're a flexible, optimistic, and proactive individual with a passion for customer service, we invite you to join our dynamic team.

About arenaflex

arenaflex is the fastest-growing sports gaming company in history, with a valuation of over $1.2 billion and a team that's built four of today's most widely played fantasy games. We've launched the arenaflex Sportsbook, an in-house built product that showcases our custom-built tech and commitment to innovation. Our investors include industry giants like BlackRock, Spark Capital, SV Angel, Mark Cuban, Kevin Durant, and Adam Schefter. We're not just a company – we're a community that believes sports are for everyone.

The Role

As a Customer Support Associate, you'll be the face of arenaflex, ensuring that every user interaction is positive, transparent, and honest. Your responsibilities will include:

• Approaching user inquiries with a cool, open-minded approach and making sure their concerns are fully heard
• Gathering information from users to efficiently reach solutions by cross-collaborating with teams from several different departments
• Creating a lasting impression on every user through transparent, open, and honest communication
• Assisting with Tier 1 level customer inquiries ranging from account creation to gameplay explanations
• Delivering exceptional customer support via live chat, addressing inquiries related to account management and financial transactions
• Offering comprehensive technical assistance to both Web and Mobile app users
• Assisting in facilitating a smooth and seamless onboarding experience for users, ensuring their successful adoption of the app

Who We're Looking For

We're seeking a flexible, optimistic, and proactive individual who is dedicated to finding solutions. You'll be a versatile team player, adept at navigating diverse situations with ease, and a clear and concise communicator with an emphasis on writing skills. You'll be a receptive individual who embraces new perspectives and approaches, an insatiably curious learner driven to acquire new knowledge daily, and a customer service expert delivering exceptional support by showcasing deep product expertise.

Essential Qualifications

* Flexible weekday & weekend availability due to varying shifts

• An optimistic and proactive individual, dedicated to finding solutions
• A versatile team player, adept at navigating diverse situations with ease
• A clear and concise communicator, with an emphasis on writing skills
• A receptive individual who embraces new perspectives and approaches
• An insatiably curious learner, driven to acquire new knowledge daily
• A customer service expert, delivering exceptional support by showcasing deep product expertise
• Proficient multitasker, committed to delivering high-quality work across various tasks

Preferred Qualifications

* Experience with Intercom (or other ticketing processor systems)

• Fantasy Sports and/or Sports Betting knowledge
• 1-2 years of customer support or related experience

Targeted Start Dates

* July 14th

• August 4th

Compensation and Benefits

Our target starting base salary range for this position is between $18 and $20/hr. The starting base salary will depend on a number of factors, including the candidate's skills and experience, among other things. arenaflex offers a dynamic work environment, opportunities for career growth, and a comprehensive benefits package.

Work Environment and Company Culture

At arenaflex, we value diversity, equity, and inclusion. We're an equal opportunity employer and don't discriminate on the basis of creed, race, sexual orientation, gender, age, disability status, or any other defining characteristic. Our team is passionate about innovation, customer satisfaction, and community building. We're committed to creating a workplace that's inclusive, supportive, and empowering.

How to Apply

If you're a motivated, customer-focused individual with a passion for sports gaming, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

Note

This position may require sports betting licensure based on certain state regulations. arenaflex is an equal opportunity employer and doesn't discriminate on the basis of creed, race, sexual orientation, gender, age, disability status, or any other defining characteristic. Apply for this job