Experienced Technical Consultant – Conversational AI and Cloud Solutions (Remote)
Join arenaflex, a leading innovator in collaboration and communication technologies, as we seek an experienced Technical Consultant to lead our customers' success with our cutting-edge conversational AI and cloud solutions.
About arenaflex
arenaflex is a pioneering company that has revolutionized the way people communicate and collaborate. Our mission is to empower individuals and organizations to achieve their goals by providing innovative solutions that simplify complex interactions. With a strong focus on customer satisfaction and happiness, we strive to deliver exceptional experiences that exceed our customers' expectations.
The Role
As an Experienced Technical Consultant, you will play a critical role in ensuring the success of our customers with our conversational AI and cloud solutions. You will collaborate closely with our customers to understand their needs, provide expert guidance, and implement tailored solutions that meet their unique requirements. Your technical expertise, combined with your exceptional customer-facing skills, will enable you to build strong relationships with our customers and drive their success.
Key Responsibilities
* Collaborate with customers to understand their needs and provide expert guidance on implementing our conversational AI and cloud solutions
- Develop and deliver customized solutions that meet the unique requirements of our customers
- Provide technical support and troubleshooting to ensure seamless integration and operation of our solutions
- Work closely with our internal teams to ensure alignment and effective communication
- Conduct on-site client visits to provide hands-on support and training
- Stay up-to-date with industry trends and emerging technologies to ensure our customers receive the latest and greatest solutions
About the Team
Our Technical Account Consultant (TAC) team is a dynamic and collaborative group of experts who are passionate about delivering exceptional customer experiences. We work closely with our customers to understand their needs and provide tailored solutions that meet their unique requirements. Our team is committed to excellence, and we strive to build strong relationships with our customers to drive their success.
What We're Looking For
* Bachelor's degree in Engineering, Computer Science, Technology, or equivalent work experience
- 6+ years of technical support engineering and customer service experience
- Familiarity with major conversational AI platforms, including the creation and deployment of virtual agents
- Proficiency in Python, JavaScript, or Node.js (especially when debugging or enhancing virtual agents)
- Experience working with REST APIs, SDK, and Webhooks to integrate virtual agents with backend services, databases, and third-party systems
- Ability to troubleshoot API errors and ensure smooth integration between the virtual agent and external systems (CRM, databases, etc.)
- Solid understanding of core web technologies, like HTTP/HTTPS, REST, web socket, SSL/TLS
- Basic understanding of NLP concepts and how virtual agents process language and handle intents, entities, and dialogue management
- Understanding of cloud platforms like AWS, Google Cloud, or Microsoft Azure for deploying virtual agents in scalable, cloud-based environments
- Flexibility to work on weekends and EMEA time zones, which may include evening shifts, depending on the specific needs of the business or customers
- Project management experience, working within large/enterprise level and Telco space
- Excellent customer-facing skills and a background in consultation
- Ability to serve as a technical subject matter expert on arenaflex's architecture and collaboration space
Salary and Benefits
* Competitive salary range: $76,800 - $186,200
- Comprehensive benefits package, including medical, dental, and vision insurance
- 401(k) matching program
- Flexible work arrangements, including remote work options
- Opportunities for professional growth and development
- Collaborative and dynamic work environment
Work Environment and Culture
arenaflex is committed to creating a diverse, inclusive, and supportive work environment that fosters collaboration, innovation, and growth. Our team is passionate about delivering exceptional customer experiences and is dedicated to making a positive impact on our customers' lives. We believe in the importance of work-life balance and offer flexible work arrangements to support our employees' needs.
How to Apply
If you are a motivated and experienced technical professional with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you!
Equal Opportunity Employer
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all individuals, regardless of their background, experience, or perspective. Apply for this job