Experienced Full Stack Customer Development Manager – Costco Account Management

At arenaflex, we're on a mission to revolutionize the way we connect with our customers and drive business growth. As a seasoned Customer Development Manager, you'll play a pivotal role in shaping our customer-centric approach and leveraging data-driven insights to inform strategic decisions. If you're passionate about delivering exceptional results, fostering strong relationships, and staying ahead of the curve, we want to hear from you.

About arenaflex

arenaflex is a leading industry player with a rich history of innovation and excellence. Our commitment to customer satisfaction, employee development, and community engagement sets us apart from the competition. As a full-time employee, you'll enjoy a comprehensive benefits package, opportunities for growth and learning, and a dynamic work environment that values diversity, equity, and inclusion.

Job Summary

We're seeking an experienced Customer Development Manager to join our team and drive business growth through data-driven insights and strategic partnerships. As a key member of our customer development team, you'll work closely with our top national customer, Costco, to develop and execute category strategies that meet their priorities. Your expertise in analytics, problem-solving, and decision-making will be essential in driving category and customer growth.

Key Responsibilities

* Manage data sources to monitor the field execution of vendor programs & assortments, ensuring seamless execution and optimal results.

• Communicate complex and detailed information to multiple stakeholders, including customers, suppliers, and internal teams, with clarity and precision.
• Stay informed of industry best practices in analytics and provide effective insights to drive sales, margin, and market development goals.
• Analyze and report data to identify issues, trends, or exceptions, and develop actionable recommendations to drive improvement and growth.
• Track category performance, including sales, profits, margins, and market share, and develop targeted strategies to address areas for improvement.
• Develop, communicate, execute, and monitor specific performance metrics and goals relevant to each business, as part of regular scheduled business reviews.
• Create and deliver effective reports using POS data, syndicated data, and account-specific database information in presentation-ready formats.
• Evaluate and make recommendations on supplier performance to enhance the company's inventory & fill rate objectives.
• Understand and apply customer, consumer, and industry insights using market research data to deliver category growth.
• Ensure superior client satisfaction by providing hands-on deep analytics and contributing to team problem-solving.
• Manage multiple priorities in a fast-paced environment and perform other job-related duties as assigned.

Minimum Qualifications

* Bachelor's Degree and experience within the Consumer Packaged Goods (CPG) sector, with a preference for Adult Beverage and Costco experience.

• Strong analytical, problem-solving, decision-making, and quantitative analysis skills, with the ability to incorporate and interpret data from multiple unrelated sources.
• Understanding of National Chain Sales, Retail, and Distributor operations, with expertise in category management principles, syndicated data, and shopper/consumer insights.
• Ability to collaborate with external retail customers, key suppliers, and internal teams to deliver insights and recommendations.
• Assertive leadership and decision-making skills, with an aptitude for understanding changing market dynamics and resolving complex problems.
• Preferred experience working with syndicated data (Nielsen, IRI), internal shipment data, and household panel data.
• Strong leadership, decision-making capability, and a proven track record of success.
• Intermediate to advanced knowledge of Excel and PowerPoint.

Physical Demands

* Physical demands with activity or condition for a considerable amount of time include sitting and typing/keyboarding using a computer (e.g., keyboard, mouse, and monitor).

• Physical demands with activity or condition may include occasional to rare amount of time include walking, bending, reaching, standing, and stooping.
• Critical nature of this job may require extended hours, overtime, and weekends.
• May require occasional lifting/lowering, pushing, carrying, or pulling up to 20lbs.

EEO Statement

arenaflex is an Affirmative Action/EEO employer, prohibiting discrimination and harassment of any type and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Benefits and Perks

* Competitive compensation package, including a comprehensive benefits program, tuition reimbursement, wellness program, parental leave, vacation accrual, paid sick leave, and more.

• Opportunities for growth and learning, including training programs, mentorship, and professional development.
• Dynamic work environment that values diversity, equity, and inclusion, with a commitment to creating a positive and supportive workplace culture.

How to Apply

If you're a motivated and results-driven professional with a passion for customer development and analytics, we encourage you to apply for this exciting opportunity. Don't worry if you don't meet every single requirement – we value a great attitude and a willingness to learn above all. Submit your application today and take the first step towards joining our team at arenaflex. Apply To This Job Apply for this job