Experienced Customer Service Representative – Remote Opportunity with arenaflex

Are you a customer service professional looking for a new challenge? Do you thrive in fast-paced environments and enjoy helping others? Look no further! arenaflex is seeking an experienced Customer Service Representative to join our team. As a Customer Service Representative, you will be the face of arenaflex, providing exceptional service to our customers and helping them navigate their dental insurance benefits and claims.

About arenaflex

arenaflex is a leading provider of dental insurance and benefits solutions. We are committed to delivering exceptional service to our customers and providing a positive work environment for our employees. We have been recognized as a National Best Places to Work, Ingram's Best Company to Work For, and one of the Top 100 Healthiest Workplaces in America. Our team is passionate about making a difference in the lives of our customers and employees.

A Day in the Life of a Customer Service Representative

As a Customer Service Representative, you will be responsible for:

• Answering a high volume of inbound phone calls, providing accurate information about dental insurance benefits and claims
• Listening attentively and asking questions to further determine the needs, requests, or concerns of subscribers and dental offices
• Thoroughly documenting calls to include contact information, nature of the call, and resolution provided
• Utilizing multiple resources to research and resolve any issues related to the inquiry and providing a follow-up response
• Assisting with claims processing, including entry of claims, requesting information from customers, sending out refund requests, quarterly statements, and other communication as needed
• Answering calls or written inquiries regarding pre-tax spending accounts, such as health and dependent care Flexible Spending Accounts (FSA), Health Savings Accounts (HSA), Health Reimbursement Arrangements (HRA) and other employee benefits (vision, COBRA, etc.)
• Exhibiting a positive, professional demeanor and tact throughout all calls
• Consistently adhering to all customer service performance metrics, such as call documentation, quality and accuracy of information provided, etc.

Requirements

* High school diploma, some college preferred

• Two years of experience in a high-volume customer service setting
• Previous experience in healthcare/dental field, benefits claims, or consumer driven health plans is preferred
• Excellent written and verbal communication skills with strong attention to detail
• Ability to thrive in a fast-paced, structured call center setting
• Ability to utilize various technology platforms for effective communication, problem solving, and relaying information to constituents
• Ability to understand and become knowledgeable of Release of Information policies and procedures and HIPAA regulations, completing work in compliance of these and other standards
• Intermediate skills in Microsoft Office and virtual communication applications such as Microsoft Teams, Zoom, etc.
• Ability to quickly adapt and learn new technologies as they are implemented in the workplace
• Must reside in one of the following states: Kansas, Oklahoma, Missouri, Texas, Nebraska, Iowa, or South Dakota
• Regular and predictable attendance

Why Join arenaflex?

* Competitive compensation package, including an annual bonus and merit increase

• Top-notch health benefits, including best-in-class health, dental, vision, and supplemental plans
• 401(k) plan with company match and additional contribution for those who are eligible
• Employee Assistance Program for you and everyone in your household
• Career growth opportunities, including education/tuition assistance, corporate memberships, seminars, professional development courses, robust training programs, and tuition reimbursement programs
• Flexible and remote work options, including paid vacation, sick time, personal time, holidays, floating holidays, your birthday off with pay, and paid volunteer time for you to give back to a non-profit of your choice
• A diverse, fun, and engaging workplace that feels like a small and close-knit community that will make you feel at home while you are at work!

Our Culture

We are dedicated to the personal and professional development of our employees by encouraging employees to grow and do their best. We balance work and life priorities by promoting the health and wellness of our employees. We regularly recognize and celebrate our employees for their outstanding work and accomplishments. We promote employee connection, empowerment, and engagement with employee and volunteer activities throughout the year.

How We Take Care of Our People

* Paid vacation, flexible and remote work options, sick time, personal time, holidays, floating holidays, your birthday off with pay, and paid volunteer time for you to give back to a non-profit of your choice

• Top-notch health benefits, including best-in-class health, dental, vision, and supplemental plans
• Competitive compensation package, including an annual bonus and merit increase
• 401(k) plan with company match and additional contribution for those who are eligible
• Employee Assistance Program for you and everyone in your household
• Career growth opportunities, including education/tuition assistance, corporate memberships, seminars, professional development courses, robust training programs, and tuition reimbursement programs

Apply Today!

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application today and join our team at arenaflex! Apply To This Job

Job Type:

Full-time

Pay:

$17.50 - $19.00 per hour

Benefits:

* 401(k)

• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance
• Work from home

Shift:

Day shift

Location:

Oklahoma (Required)

Work Location:

Remote Apply for this job