Experienced Customer Support Specialist – Remote Opportunity at arenaflex

As a leading provider of innovative software solutions for the legal industry, arenaflex is seeking an experienced Customer Support Specialist to join our team. In this role, you will be the voice of our customer, working closely with clients to resolve inquiries, identify bugs, and provide exceptional support. If you are a patient, empathetic, and tech-savvy individual with a passion for delivering outstanding customer experiences, we encourage you to apply.

About arenaflex

arenaflex offers a suite of legal practice software solutions that empower lawyers to manage, automate, and grow their firms. With over 50,000 lawyers across 170 countries using our products, we are committed to building the best legal technology products in the world. Our team is fast-paced, ambitious, and unified by a common vision to revolutionize the way lawyers practice law.

Key Responsibilities

As a Customer Support Specialist at arenaflex, you will be responsible for:

• Providing high-level support via phone, chat, and email to clients
• Identifying and resolving client issues and concerns in a timely and professional manner
• Establishing and maintaining strong customer relationships to improve client retention
• Diagnosing bugs and communicating customer issues and requests to our development team
• Working with the latest cloud support systems, including Intercom, Salesforce, JIRA, and G Suite
• Collaborating with other departments to ensure seamless customer experiences
• Performing other duties as assigned

Work Environment and Schedule

As a remote employee, you will have the flexibility to work from the comfort of your own home. Our work hours are 10 am – 7 pm EST, 9 am – 6 pm CST, or 7 am – 4 pm PST, allowing you to balance your work and personal life. You will be expected to work independently, with minimal supervision, and be self-motivated to meet deadlines and achieve goals.

Qualifications and Skills

To be successful in this role, you will need:

• 2+ years of customer support experience in a SaaS environment
• 2+ years of experience working with cloud-based support systems, such as Intercom, Salesforce, JIRA, and G Suite
• Knowledge of the legal industry is an advantage
• Excellent communication, interpersonal, and problem-solving skills
• Ability to handle escalated customer issues and provide solutions
• Self-motivated, diligent, and able to inspire others
• Strong verbal and written communication skills
• Organized, detail-oriented, and able to manage multiple tasks
• Personable and enjoy working in a client-facing role
• Ability to discuss technically detailed processes and integrations with customers who are both tech-savvy and non-technical

Why Join arenaflex?

As a Customer Support Specialist at arenaflex, you will have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer experiences. We offer a competitive salary, paid vacation, sick, and parental leave, remote working flexibility, and a budget for home office improvements. You will also have access to 100% paid PPO medical, vision, and dental insurance, 401k matching, equity grants, and bi-annual company retreats.

Benefits and Perks

* Competitive salary

• Paid vacation + sick and parental leave
• Remote working flexibility
• Budget for home office improvements
• Company culture that encourages work/life balance
• 100% paid PPO medical, vision, and dental insurance
• 401k matching
• Equity grants
• Bi-annual company retreats and many other fun activities to bring our team together (physically or virtually)

How to Apply

If you believe you have what it takes to join our team, submit your application without delay. We are keen to hear from talented candidates like you. Apply for this job