Experienced Customer Service Representative - Employee Assistance Program – Remote Opportunity at arenaflex

Are you passionate about delivering exceptional customer service and making a positive impact on people's lives? Do you thrive in a fast-paced, dynamic environment where no two calls are ever the same? If so, we invite you to join arenaflex as an Experienced Customer Service Representative - Employee Assistance Program. As a key member of our team, you will play a vital role in supporting the provision and use of our Employee Assistance Program (EAP), providing empathetic and expert guidance to our members.

About arenaflex

arenaflex is a leading provider of innovative solutions and services that empower individuals and organizations to thrive in an ever-changing world. Our commitment to delivering exceptional customer experiences is at the heart of everything we do. We believe that every interaction is an opportunity to make a positive impact, and we're dedicated to creating a culture that values empathy, compassion, and understanding.

Position Overview

As an Experienced Customer Service Representative - Employee Assistance Program, you will be responsible for:

• Determining the purpose of each call by actively listening and interacting with callers, triaging calls in a professional and timely manner
• Taking inbound calls and chats from members, connecting them with additional and appropriate benefits and external resources
• Supporting members with troubleshooting and de-escalating situations as needed
• Embodying arenaflex's core values in every interaction
• Assessing client needs, researching, and articulately communicating information regarding pertinent EAP services and resources
• Recognizing crisis situations and evaluating for needed action to minimize risk
• Performing research in internal databases and online to identify potential providers and resources
• Entering member information into the EAP system to initiate cases and documenting comments and information thoroughly and professionally
• Receiving calls transferred from counselors and providing immediate member assistance
• Scheduling appointments for members with counselors
• Assisting team members with necessary activities to effectively respond to member inquiries about and requests for services and resources related to various life skills
• Utilizing relevant databases to research and identify validated, appropriate member resources
• Providing miscellaneous support functions, including administrative support, follow-up calls, and other duties as assigned
• Compliance with policies and regulatory standards
• Protecting the confidentiality of member information and adhering to enterprise policies, and EAP policies and procedures
• Maintaining accurate and complete internal documentation of required information that meets risk management and regulatory requirements

Required Qualifications

* 1+ years of experience in a call center environment

• Experience in a social, psychological, or human service field providing client support
• Technical requirements for personal residential internet service:

+ Select an internet service that is either broadband or fiber (e.g., Verizon Fios, Comcast) + Select a minimum of 25mbps/3mbps + Consider the internet usage of others in the household during your scheduled working hours

Preferred Qualifications

* Mental health or human services background

• 1-3 years of healthcare experience

Education

* High School Diploma

Pay Range

The typical pay range for this role is: $17.00 - $25.65 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors, including experience, education, geography, and other relevant factors. This position is eligible for a arenaflex bonus, commission, or short-term incentive program in addition to the base pay range listed above.

Benefits and Perks

As a valued member of our team, you will enjoy a comprehensive benefits package, including:

• Medical, dental, and vision benefits
• 401(k) retirement savings plan
• Employee Stock Purchase Plan
• Fully-paid term life insurance plan
• Short-term and long-term disability benefits
• Well-being programs
• Education assistance
• Free development courses
• CVS store discount
• Discount programs with participating partners
• Paid Time Off (PTO) or vacation pay
• Paid holidays throughout the calendar year

Work Environment and Culture

As a remote employee, you will have the flexibility to work from the comfort of your own home, while still being part of a dynamic and supportive team. Our culture values empathy, compassion, and understanding, and we're committed to creating a workplace that is inclusive and respectful of all individuals.

How to Apply

If you're passionate about delivering exceptional customer service and making a positive impact on people's lives, we invite you to apply for this exciting opportunity. Don't worry if you don't meet every single requirement – we value a great attitude and a willingness to learn above all. Submit your application today and join our team at arenaflex! Apply To This Job

Don't Hesitate, Apply!

We're excited to hear from you and look forward to reviewing your application. Remember, we value a great attitude and a willingness to learn above all, so don't be afraid to apply even if you don't meet every single requirement. Join our team at arenaflex and start making a positive impact on people's lives today! Apply for this job