Experienced Full Stack Customer Service Representative – Commercial Lines Insurance Specialist

Join arenaflex, a leading Business Solutions company, and take your career to the next level as a Customer Service Representative – Commercial Lines Insurance Specialist! Are you passionate about delivering exceptional customer experiences and navigating the complexities of commercial insurance? Do you thrive in a fast-paced environment and enjoy technical challenges? If so, we invite you to join arenaflex, a dynamic and innovative company that's revolutionizing the way businesses grow and succeed.

About arenaflex

arenaflex is a financial holding company that provides a wide range of business and financial solutions to the small- and medium-sized business ("SMB") market. With a strong presence in all 50 states, arenaflex offers a diverse portfolio of products and services, including banking, business lending, electronic payment processing, technology solutions, eCommerce, accounts receivable financing & inventory financing, insurance solutions, web services, and payroll and benefits solutions.

Newtek Insurance Agency

As a retail and wholesale brokerage insurance agency licensed in all 50 states, Newtek Insurance Agency specializes in the sale of commercial and health/benefits lines insurance products to the SMB market, as well as various personal lines of insurance. Our team of experts is dedicated to providing personalized service and tailored solutions to meet the unique needs of our clients.

Job Summary

As an AVP, Insurance Services – Commercial Lines Specialist I, you will play a critical role in driving revenue growth and delivering exceptional customer experiences. You will be responsible for managing a book of renewal business, creating new business opportunities, and servicing existing clients. This requires a strong understanding of commercial insurance products, excellent communication skills, and the ability to navigate complex technical information.

Key Responsibilities

* Manage a book of renewal business and create new business opportunities to drive revenue growth

• Obtain underwriting information, prepare applications and specifications for renewal and new business
• Qualify and analyze client's coverage needs, loss exposure, and recommend suitable insurance solutions
• Inform clients about policy inclusions, limitations, and secure all placement subjectivities by obtaining signed documentation and collecting necessary information
• Provide renewal quotes and account rounding opportunities, communicate coverage terms and conditions of quotes to clients
• Engage in daily virtual client interaction through impactful communication across phone, webinars, emails, PowerPoint, and other digital channels
• Educate and consult prospects on coverages that are available and appropriate for their business needs
• Review existing policies and endorsements, request changes to the renewal underwriter for clients
• Prepare schedules of insurance, D. cards, binders, certificates of insurance, and issue finance agreements
• Return phone calls and respond to emails in a timely manner and follow up on policy audits related to worker's compensation, general liability, etc.
• Maintain accounts in Client Portal (Insurlink), set status to active/inactive, and send invites to access portal to clients
• Update team members via email and maintain contact with the client base throughout the year per frequency set by management

Qualifications

* Bachelor's degree or equivalent experience and a minimum of 3 years of customer service experience in the insurance industry

• Valid Property and Casualty License (P&C) and provide copy for verification
• Prior position as an Associate Customer Service Representative or equivalent experience
• Ability to read policies and break down complex technical information
• Understanding of the appropriate markets and their relative business model
• Possess a sense of urgency and ownership when dealing with clients and prospects
• Ability to actively listen, give full attention to what other people are saying, taking the time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
• Attention to accuracy and detail in processing
• Ability to differentiate between agency bill clients and direct bill clients and the servicing needs of each
• Ability to multi-task in a fast-paced environment and act with a sense of urgency
• Ability to communicate clearly, effectively, and concisely, both orally and in writing
• Excellent time management, planning, and organization skills
• Ability to work independently as well as in a team environment
• Good knowledge of company products and solutions
• Embrace change with the willingness to continue learning and developing
• Collaborate, cooperate, and share knowledge with working colleagues
• Strong work ethic and flexible to work within the designated work schedule as business needs change (i.e., late night, weekends, holidays, etc.)
• Knowledge of how to use Agency Management System, experience with AMS360
• Strong data entry skills with accuracy and ability to navigate among multiple systems
• Proficient in Windows-based computer applications (Microsoft Office; Excel, Word, and Outlook) and internal systems such as NewTracker, Pipeline Manager, Benefit Point, and ImageRight

Career Growth Opportunities and Learning Benefits

At arenaflex, we believe in investing in our employees' growth and development. As a Customer Service Representative – Commercial Lines Insurance Specialist, you will have access to:

• On-going training on sales techniques, industry, and competitive landscape to support your career growth
• Opportunities for professional development and advancement within the company
• A comprehensive benefits package, including medical, dental, vision, supplemental benefits, and a 401(k) savings plan with an employer match
• A dynamic and supportive work environment that encourages collaboration, innovation, and continuous learning

Work Environment and Company Culture

arenaflex is a fast-paced and dynamic company that values innovation, teamwork, and customer satisfaction. Our team is passionate about delivering exceptional experiences and making a positive impact on our clients' businesses. As a Customer Service Representative – Commercial Lines Insurance Specialist, you will be part of a collaborative and supportive team that is dedicated to excellence.

Compensation and Benefits

We offer a competitive salary range of $50,000 to $60,000 per year, depending on experience and qualifications. Additionally, you will be eligible for a performance-based bonus program that rewards your results and contributions to the company's success.

How to Apply

If you are a motivated and results-driven individual who is passionate about delivering exceptional customer experiences and navigating the complexities of commercial insurance, we invite you to apply for this exciting opportunity. Please submit your application today and take the first step towards a rewarding career with arenaflex. Apply To This Job Apply for this job