Experienced Full Stack Customer Service Loyalty Champion II – Web & Cloud Application Development

Are you a customer service professional with a passion for loyalty and retention? Do you thrive in a fast-paced, dynamic environment where no two days are the same? If so, we have an exciting opportunity for you to join arenaflex as a Full Stack Customer Service Loyalty Champion II.

About arenaflex

arenaflex is a leading provider of innovative solutions that empower individuals and businesses to achieve their goals. We're a team of passionate professionals who share a common vision: to make a positive impact on the world through our work. Our culture is built on the principles of collaboration, innovation, and customer-centricity. We're committed to fostering a diverse and inclusive environment where everyone feels valued, connected, and empowered to reach their full potential.

What You'll Be Doing

As a Full Stack Customer Service Loyalty Champion II at arenaflex, you'll play a critical role in delivering exceptional customer experiences that drive loyalty and retention. Your primary responsibilities will include:

• Handling and resolving escalated customer concerns with varying levels of complexity, emphasizing proactive measures to prevent churn.
• Turning every contact into a sale or save opportunity with a premium experience, ensuring customers stay loyal to arenaflex.
• Embracing the Service Plus mindset by resolving customer concerns and future concerns, growing the business through end-to-end account analysis.
• Executing targeted loyalty and retention strategies for high-value and at-risk customers, providing an exceptional experience by listening for bells of churn during conversations.
• Navigating systems and utilizing available tools and resources to be self-sufficient and effectively provide all applicable offers available for customers in your queue.
• Serving as a brand ambassador and advocate for customers throughout every contact, highlighting all that arenaflex has to offer through our products and services.
• Applying business acumen to make informed decisions that balance customer satisfaction with cost-effectiveness.
• Identifying plans, products, and services that would suit customer needs to prevent future contacts.

Where You'll Be Working

As a remote employee, you'll work from home with occasional in-person trainings and meetings. You'll be required to attend some in-person training and onsite call-taking during initial training/transition, followed by periodic in-person meetings and events throughout the year. The location is Temple Terrace, FL (7701 Telecom Pkwy).

What We're Looking For

To be successful in this role, you'll need:

• A Bachelor's Degree or one or more years of customer service experience.
• One or more years of sales experience.
• Experience resolving complex customer issues (including escalations), billing, and/or handling product Q&A.
• A strong sales acumen with a track record of meeting or exceeding revenue and retention goals.
• Willingness to work a rotating schedule (shifts), including nights, weekends, and holidays, based on the needs of the business.
• You must meet all home office requirements, including a private workspace, minimum internet speed, and a desk for the required equipment provided.

Even Better If You Have

* A degree.

• Experience troubleshooting customer's products and services and working knowledge of our network to position network solutions.
• Experience promoting and upselling products or services.
• One or more years of Retention experience.

Home Office Requirements

* You'll work from home in this remote role, with occasional in-person meetings and training.

• The home office must be located within the state of Florida and within a reasonable commute to the hub location specified on this job posting to attend training and periodic meetings as indicated by the business.
• Internet service with a direct connection to a cable or fiber modem capable of at least 25mbps (per your service plan; a monetary stipend may be provided to you). Wireless connections, satellite or DSL, are not acceptable.
• A dedicated, quiet, and private workspace.
• arenaflex conducts periodic home audits via webcam to ensure your workspace meets requirements.
• Ability to self-manage in a remote work environment, including setting up company-provided computer equipment and ongoing proactive, skilled, and effective management of your home network and connections.

Equal Employment Opportunity

arenaflex is proud to be an equal opportunity employer, celebrating our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. We're committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best.

Why Join arenaflex?

* Competitive salary and benefits package.

• Opportunity to work with a dynamic and innovative team.
• Collaborative and inclusive work environment.
• Professional development and growth opportunities.
• Flexible work arrangements, including remote work options.
• Recognition and rewards for outstanding performance.

How to Apply

If you're a motivated and customer-focused individual who is passionate about loyalty and retention, we encourage you to apply for this exciting opportunity. Even if you feel you're not a perfect match, we'd still love to hear from you. We're looking for great people to join our friendly team. Apply To This Job Apply for this job