Experienced Full Stack Customer Service Associate – Logistics – Remote Opportunity at arenaflex

Are you a customer service professional with a passion for logistics and a knack for problem-solving? Do you thrive in a fast-paced environment where no two days are ever the same? If so, we want to hear from you! arenaflex is seeking an experienced Full Stack Customer Service Associate to join our team and help us deliver exceptional customer experiences.

About arenaflex

arenaflex is a leading provider of innovative logistics and supply chain solutions that empower businesses to move forward with confidence. With a global presence and a commitment to excellence, we help our customers navigate the complexities of the supply chain and achieve their goals. Our team is dedicated to delivering exceptional service, driving down costs, and increasing visibility – and we're looking for talented individuals like you to join us on this journey.

Position Summary

As a Full Stack Customer Service Associate at arenaflex, you will be responsible for monitoring delivery schedules, managing time-sensitive information, and ensuring on-time delivery of materials and products to customer locations. You will work closely with common carriers, communicate with associates from other shifts, and resolve any transportation issues that may arise. Your exceptional communication skills, problem-solving abilities, and adaptability will be essential in this role, as you will be working in a dynamic environment where no two days are ever the same.

Shift and Schedule

Our typical hours are 12:00pm-8:30pm, with the ability to work weekends as needed to meet customer needs. You will be required to work a flexible schedule, including first, second, and third shifts as needed. We value regular, predictable attendance, and we expect our associates to be committed to their roles and responsibilities.

Major Responsibilities

* Use our Transportation Management System (TMS) to enter and process customer orders

• Work closely with common carriers to ensure on-time deliveries by checking shipment status daily and maintaining transportation relationships
• Communicate with associates from other shifts to ensure seamless service delivery
• Complete daily logs and checklists to track progress and identify areas for improvement
• Work with customers to resolve any transportation issues that may arise
• Identify cost savings opportunities for customers and implement solutions to drive down costs
• Participate in other projects and tasks as assigned by your supervisor

Qualifications

* At least 1 year of customer service experience required

• Bachelor's Degree or some college preferred / High school diploma or equivalent necessary
• Ability to manage multiple tasks and prioritize time-sensitive situations in a fast-paced environment
• Advanced computer skills, including Excel and Outlook, required
• Ability to learn and regularly operate multiple company and customer-owned transportation systems and applications
• Excellent problem-solving and analytical skills
• Ability to adapt in a dynamic environment
• Ability to work a flexible schedule, including first, second, and third shifts as needed
• Regular, predictable attendance is an essential function of the job
• Willingness to travel as necessary, work the required schedule, work at the specific location required, complete arenaflex employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening required

Physical Requirements

* The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The associate will be required to: read; communicate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines.
• While performing the duties of this job, the associate may be required to stand, walk, and sit. The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms. The associate must be able to occasionally lift and/or move up to 25lbs/12kg.
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.

Benefits and Perks

* Competitive salary

• Comprehensive benefits package, including medical, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and holidays
• Opportunities for career growth and professional development
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance

How to Apply

If you believe you have what it takes to join our team and help us deliver exceptional customer experiences, submit your application without delay. We are keen to hear from talented candidates like you. Apply To This Job

Equal Opportunity Employer

arenaflex is an equal opportunity employer. We are committed to creating a diverse and inclusive work environment that values and respects the contributions of all associates. We welcome applications from talented individuals from all backgrounds and perspectives. Apply for this job