Experienced Customer Service Agent – Clinical Trials Support

Join arenaflex as a Customer Service Agent in Indianapolis and take the next step in your career. This remote position offers an immediate start for the right candidate, providing a unique opportunity to drive success in a dynamic and fast-paced environment. As a key member of our team, you will have a positive impact on the world by using your critical thinking skills to resolve issues and provide exceptional customer service.

What Success Looks Like In This Role

The Client Services Support Agent will have a significant impact on the world by leveraging their analytical skills to resolve complex issues. Strong communication skills, the ability to meet deadlines in a team environment, and a commitment to customer service are essential for success in this role. If you enjoy fact-finding, interacting with people from diverse backgrounds, and working in a dynamic environment, then join our team where you will: - Support, troubleshoot, and resolve end-user issues in client software applications for clinical trials - Document all call information according to Quality Assurance (QA) and internal standard operating procedures - Monitor team mailbox emails and document according to procedures - Maintain confidentiality as appropriate at all times - Adhere to departmental procedures for all emergencies

You Will Be Successful In This Role If You Have:

- A college degree and at least one year of applicable experience. A background investigation and drug screen are required. - Strong computer experience with Microsoft Office products and familiarity with SharePoint. Strong troubleshooting skills are essential. - Strong written and verbal English communication skills on a professional level. Strong phone skills are also required. Bilingual candidates who speak Spanish, French, and/or Japanese are helpful but not required. - A strong commitment to customer service - The ability to apply critical thinking and analytical skills appropriately to resolve daily issues - The ability to work remotely within a 50-mile radius of Indianapolis and travel to client sites for urgent situations - COVID-19 vaccination restrictions are no longer required to enter facilities according to CDC recommendations for any local or state requirements

The Hours For This Position Will Be:

- SECOND OR THIRD SHIFT; possibly weekends; with availability to float and cover additional shifts as needed after training - FLEX WEEKENDS would be 10AM - 6PM or 6PM - 2AM

Training Will Be:

- Hands-on, HYBRID 3-days on-site/ 2 days remote for approximately the first 6 months (could be shorter/longer) from 8 am – 4:30 pm EST, Monday – Friday, and then will move the scheduled shift fully remote

Benefits

arenaflex offers an outstanding benefits package, featuring: - Unlimited paid time off - A 401(k) match - Comprehensive healthcare - HSA matching - Ongoing learning opportunities - And more! We are committed to supporting work-life balance and investing in your future success.

Video Interview

At arenaflex, we incorporate video interviews as a key part of our hiring process. This allows us to get to know you better and provide a more engaging and convenient interview experience. We appreciate your understanding and look forward to connecting with you virtually!

Equal Opportunity Employer

arenaflex is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status, or any other category protected by law.

Reasonable Accommodation

If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at [email protected] or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about arenaflex’s EEO commitment here.

We Want to Hear From You!

If this role sounds like a perfect fit, don't hesitate. Apply today and let's build the future together. Apply To This Job

About arenaflex

arenaflex is a leading provider of innovative solutions and services that drive business success. Our team of experts is dedicated to delivering exceptional customer experiences and providing cutting-edge technology solutions that meet the evolving needs of our clients. Join us and be part of a dynamic and fast-paced environment that offers opportunities for growth and development.

Industry Insights

The clinical trials industry is rapidly evolving, and the demand for skilled professionals who can provide exceptional customer service is on the rise. As a Customer Service Agent at arenaflex, you will have the opportunity to work with a diverse range of clients and stakeholders, providing support and guidance to help them navigate the complex clinical trials process.

Career Growth Opportunities

arenaflex is committed to providing opportunities for career growth and development. As a Customer Service Agent, you will have the opportunity to develop your skills and expertise in a dynamic and fast-paced environment. Our training programs are designed to help you succeed, and our team of experts is dedicated to supporting your growth and development.

Learning Benefits

arenaflex offers a range of learning benefits, including: - Ongoing training and development programs - Access to industry-leading technology and tools - Opportunities for career advancement and growth - A supportive and collaborative team environment

Work Environment and Company Culture

arenaflex is a dynamic and fast-paced environment that offers a range of benefits and perks. Our team of experts is dedicated to providing exceptional customer service and delivering cutting-edge technology solutions that meet the evolving needs of our clients. Join us and be part of a culture that values innovation, collaboration, and customer satisfaction.

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including: - A competitive salary - Unlimited paid time off - A 401(k) match - Comprehensive healthcare - HSA matching - Ongoing learning opportunities - And more! We are committed to supporting work-life balance and investing in your future success.

Conclusion

If you are a motivated and customer-focused individual who is looking for a new challenge, then join arenaflex as a Customer Service Agent in Indianapolis. This remote position offers an immediate start for the right candidate, providing a unique opportunity to drive success in a dynamic and fast-paced environment. Apply today and let's build the future together. Apply for this job