Experienced Full Stack Customer Service Representative – Financial Solutions and Debt Management

Are you a people person with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments where no two days are ever the same? If so, we want to hear from you! arenaflex is seeking an experienced Full Stack Customer Service Representative to join our team of dedicated professionals who are shaping the future of credit management services across Europe. As a Customer Service Representative at arenaflex, you will be the first point of contact for our customers, providing tailored solutions to help them manage their debt and achieve financial stability. You will be part of a dynamic team that is passionate about delivering exceptional customer experiences, and you will have the opportunity to grow and develop your skills in a supportive and inclusive work environment.

What You'll Do:

As a Customer Service Representative, you will be responsible for:

• Providing personalized and customer-focused service to customers who are experiencing financial difficulty, including creating tailored solutions such as affordable repayment plans
• Making and receiving calls to/from customers, managing a variety of customer accounts, including car finance, bank accounts, credit cards, loans, catalogues, mortgages, and mobile phone services
• Investigating customer debt and providing transparent and empathetic support to help customers reduce their overall debt
• Ensuring compliance with all outcomes and activities held within the Consumer Duty regulation, driving fair outcomes for customers
• Working 37.5 hours per week, Monday-Friday (between the hours of 08:00 to 20:00) and one in three Saturdays between the hours of 08:30 to 16:30, with varied shift patterns
• Participating in a hybrid working model, with a mix of home and office working, including an initial period of office-based work to build relationships with the team and gain confidence in your role

What We're Looking For:

* A fantastic people person with excellent communication skills and the ability to build rapport with customers from all walks of life

• A positive attitude, self-motivation, and enthusiasm for delivering exceptional customer experiences
• Customer service experience, whether face-to-face or in a call centre environment, with a focus on excellent communication skills and the ability to help customers
• The ability to make decisions and connect with people from all backgrounds, with a strong sense of empathy and understanding
• Proficiency in using different systems to accurately reflect conversations and outcomes
• The resilience to deal with sensitive and challenging conversations, including complaints, and bounce back from them
• Good numeracy and English literacy skills to help break down complexities around financial products and solutions

What We Offer:

At arenaflex, we offer a competitive starting base salary of £23,850, with an OTE up to £27,427 (bonus paid monthly, subject to performance). You will also receive:

• 30 days holiday, including bank holidays, with the ability to buy more or sell back
• Participation in gadget schemes, give-as-you-earn charity donation schemes, and interactive subsides events
• Access to a contributory workplace pension scheme
• An extra day to celebrate your birthday
• A fantastic hybrid work pattern, where you can work a mix of home and office
• Opportunities to grow and develop your skills through structured and continuous training, weekly coaching for personal development and progression, and employee recognition programmes
• Health benefits, including access to private medical insurance, health cash plans, dental insurance, health assessments, and life assurance
• Wellbeing benefits, including discounts on gym memberships, cycle-to-work schemes, and a 24/7 employee assistance programme
• A supportive, open, and value-driven culture that is guided by our core values of Ethics, Dedication, Solutions, Empathy, and Leadership

About arenaflex:

arenaflex is the industry-leading provider of credit management services across 20 markets in Europe. We help companies get paid and support people with their late payments, leading the way to a sound economy and playing a critical role in society at large. With circa 10,000 dedicated professionals, we serve around 80,000 companies across Europe. At arenaflex, we consider everybody to be a leader. We lead ourselves when we collaborate to meet the needs of our clients and customers. We are all accountable for our actions, and we trust and care for each other. This makes us all leaders, independent of role or responsibility, and this is reflected in our 3 leadership principles: Deliver Impact, Inspire Trust, and Embrace Growth.

How to Apply:

If you are interested in this position and believe you have the right experience, please send your English CV via the 'apply button'. We strive to create a diverse and inclusive workplace and encourage applicants from all backgrounds to apply. If a person with disabilities is put at a disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes. If you need a change to be made so that you can make your application, you should contact our Talent Acquisition team via as soon as possible before the closing date to discuss your needs. We are an equal opportunities employer and authorized and regulated by the Financial Conduct Authority. We will conduct credit, fraud, criminal record, right to work, and reference checks as part of our pre-employment screening. You should not be bankrupt, have any outstanding county court judgments on your credit file, or have excessive default balances. Any outstanding debt will be considered on a case-by-case basis.

Take the Next Step:

Are you ready for this challenge? Apply now and let's discuss how you can become a vital part of our success story. Apply To This Job Apply for this job