Experienced Business Customer Support Representative – Remote Opportunity at arenaflex

As a leading provider of innovative communication services, arenaflex is seeking an experienced Business Customer Support Representative to join our remote team. This is an exciting opportunity for a customer-focused individual to drive success and growth in a dynamic and rapidly expanding industry. If you're passionate about delivering exceptional customer experiences and have a strong background in customer service, we encourage you to apply.

About arenaflex

arenaflex is a forward-thinking company that has revolutionized the way people communicate. As the nation's largest independently owned 100% Fiber Optic company, we've been growing communities since 2005 and have built networks in more than 250 cities across 16 states. Our commitment to innovation, customer satisfaction, and community development has earned us recognition as a Top Diversity Employer by Diversity Jobs in 2022.

Job Summary

As a Business Customer Support Representative at arenaflex, you will be the voice of our company for our business customers. This is an in-bound call center position where you will be answering questions related to billing issues and/or general questions regarding our business services. You will be responsible for retaining information, following up with customers when needed, and providing solutions to customer inquiries. A successful candidate will have a customer service mindset, strong verbal communication skills, time management skills, and the ability to work efficiently and effectively in a fast-paced, high-volume call center environment.

Key Responsibilities

* Answer business customer/client requests or inquiries concerning services and products and report problem areas

• Utilize various systems and tools to assist and service customers
• Maintain up-to-date working knowledge of all company products, services, and promotions
• Make system recommendations based on customers' equipment specifications in accordance with customer needs
• Determine customer billing issues and provide solutions based on customer inquiries
• All other duties as assigned

Essential Qualifications and Requirements

* High school Diploma or GED required; associate degree preferred

• At least 1+ year of related experience in a high-volume call center environment
• Must be detail-oriented with a strong ability to follow procedures
• Solid problem-solving skills with excellent verbal and written communication skills required
• Proven ability to deescalate or persuade customers using exemplary Customer Service, Initiative, and Problem-Solving competencies

Preferred Qualifications and Requirements

* Bachelor's degree in a related field (e.g., business, communications, customer service)

• Experience working in a fiber optic or telecommunications industry
• Knowledge of customer relationship management (CRM) software and other relevant systems
• Certification in customer service or a related field (e.g., Certified Customer Service Representative (CCSR))

Skills and Competencies

* Excellent verbal and written communication skills

• Strong problem-solving skills with the ability to think critically and creatively
• Ability to work efficiently and effectively in a fast-paced, high-volume call center environment
• Strong time management skills with the ability to prioritize tasks and meet deadlines
• Ability to work independently and as part of a team
• Strong customer service skills with the ability to deescalate or persuade customers
• Proficiency in CRM software and other relevant systems

Career Growth Opportunities and Learning Benefits

At arenaflex, we believe in growing our talent and providing career paths, advancement opportunities, and skill development. As a Business Customer Support Representative, you will have the opportunity to:

• Develop your skills and knowledge in customer service, problem-solving, and communication
• Work with a dynamic and supportive team to drive success and growth
• Participate in training and development programs to enhance your skills and career prospects
• Take on new challenges and responsibilities as you grow and develop in your role

Work Environment and Company Culture

arenaflex is a remote-friendly company that values flexibility and work-life balance. Our remote team is dedicated to delivering exceptional customer experiences and driving success in a dynamic and rapidly expanding industry. We offer a collaborative and supportive work environment that encourages open communication, creativity, and innovation.

Compensation, Perks, and Benefits

We offer a competitive salary, comprehensive benefits package, and aggressive 401k match up to 6%. Our benefits package includes:

• Health, Vision, and Dental insurance
• Competitive pay with opportunities for growth and advancement
• Aggressive 401k match up to 6%
• Flexible work arrangements and remote work options
• Opportunities for professional development and training
• Recognition and rewards for outstanding performance and contributions

Equal Opportunity Employer

arenaflex is an equal opportunity employer. We are committed to diversity, equity, and inclusion and welcome applications from diverse candidates. We do not discriminate against any applicant or employee on the basis of sexual orientation, gender identity, race, gender, religion, age, national origin, color, disability, or veteran status.

How to Apply

If you're passionate about delivering exceptional customer experiences and have a strong background in customer service, we encourage you to apply. Please submit your application today and join our team at arenaflex. Apply To This Job Apply for this job