Experienced Full Stack Customer Care Coordinator – Medicare Services

Join arenaflex in a Remote Role

Are you passionate about delivering exceptional customer service and making a difference in people's lives? Do you have a knack for handling complex situations with ease and poise? If so, we invite you to apply for the Experienced Full Stack Customer Care Coordinator – Medicare Services role at arenaflex. As a key member of our team, you will play a vital role in providing seamless service to our customers, ensuring their needs are met, and exceeding their expectations.

About arenaflex

arenaflex is a leading healthcare organization dedicated to providing comprehensive services to our customers. With a strong commitment to excellence, we strive to make a positive impact on the lives of those we serve. Our team is passionate about delivering exceptional care, and we're looking for like-minded individuals to join our ranks.

Job Summary

As an Experienced Full Stack Customer Care Coordinator – Medicare Services, you will be responsible for providing outstanding service to our customers, addressing their inquiries, and resolving their concerns in a timely and professional manner. You will work closely with our team to ensure seamless communication and collaboration, leveraging your exceptional customer service skills to drive customer satisfaction and loyalty.

Key Responsibilities

* Serve as a member of a service team that supports multiple regions, providing Health Plan customers with outstanding, seamless service in a call center-based team environment

• Be the first point of contact for a variety of customers, including existing and potential members, providers, internal departments, and employers
• Provide detailed benefit quotes, review eligibility and premium information on a broad portfolio of products, and assist members in selecting medical homes and primary care physicians
• Educate members and providers in the appropriate use of health plan and clinic services, research and respond to claims and authorization inquiries, and maintain knowledge of complex custom networks
• Resolve customer issues and concerns, possessing a calm demeanor and ability to remain focused, professional, and utilize training to direct callers in crisis
• Collaborate with internal teams to ensure seamless communication and resolve customer concerns in a timely and professional manner

Training and Development

* Initial training period: 8-12 weeks

• Onsite presence required for training, 3 days per week
• Training period may extend for a longer period of time based upon performance
• Opportunities for ongoing training and development to enhance your skills and knowledge

Requirements

* 2 years' experience working in a high-pressure customer-facing service environment with a proven track record of learning and applying complex concepts

• Experience may be inclusive of:

+ Healthcare: High Volume Call Center + Healthcare: Claims + Healthcare: Medical Billing / Insurance Verification + Healthcare: Insurance Policy Support + Healthcare: Benefits Advocacy + Healthcare: Administrative Office + Healthcare: Patient Care Services + Healthcare: Nutrition Services + Healthcare: Certified Nursing Assistant + Healthcare: Medical Assistant + Healthcare: Home Health and Hospice + Healthcare: Benefits + Healthcare: Pharmacy + Healthcare: Housekeeping + Healthcare: Customer Service + Banking: Customer Service + Retail: Customer Service

• Strong communication and interpersonal skills, with the ability to work effectively with diverse stakeholders
• Ability to work in a fast-paced environment, with a high level of accuracy and attention to detail
• Proficiency in Microsoft Office, with experience in CRM software and other customer service tools

Preferred Qualifications

* Experience working in an office setting

• Experience working in a healthcare environment
• Call center customer service experience
• Bilingual: Fluent in both Spanish and English

Why Join arenaflex?

* Competitive salary and benefits package

• Opportunities for career growth and professional development
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance
• Comprehensive benefits package, including health, dental, and vision insurance, 401(k) matching, and paid time off

Work Environment and Culture

* Remote work arrangement, with opportunities for flexible scheduling

• Collaborative and inclusive work environment, with a focus on teamwork and open communication
• Opportunities for professional growth and development, with a commitment to excellence and customer satisfaction
• Recognition and rewards for outstanding performance, with a focus on employee engagement and satisfaction

How to Apply

If you're passionate about delivering exceptional customer service and making a difference in people's lives, we invite you to apply for the Experienced Full Stack Customer Care Coordinator – Medicare Services role at arenaflex. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! Apply for this job