Experienced EFAST2 Customer Service Specialist II – ERISA Filing Acceptance System Support
At arenaflex, we're committed to delivering exceptional customer service and support to our clients, and we're seeking a highly skilled and dedicated EFAST2 Customer Service Specialist II to join our team. As a key member of our customer service team, you will play a vital role in providing expert support to employee benefit plan administrators and others on behalf of the U.S. Department of Labor (DOL) and the Internal Revenue Service (IRS).
About arenaflex
arenaflex is a leading provider of innovative solutions and services to the government and private sectors. Our team of experts is passionate about delivering high-quality results and making a meaningful impact on the lives of our clients. We're proud to offer a dynamic work environment that fosters growth, collaboration, and innovation.
Job Summary
As an EFAST2 Customer Service Specialist II, you will be responsible for providing exceptional customer service to our clients, resolving complex issues, and working collaboratively with our team to achieve our goals. This is an exciting opportunity to join a talented team of professionals who are dedicated to delivering outstanding results and making a positive impact.
Key Responsibilities
* Provide expert customer service to employee benefit plan administrators and others on behalf of the DOL and IRS
- Consistently demonstrate effective telephone communications with the EFAST2 filing public
- Provide clear and concise information to EFAST2 callers
- Exhibit strong problem-solving capabilities with the EFAST2 filing public
- Work independently with accurate results that meet contractually required performance standards
- Receive and utilize regular feedback from supervisors and quality team for continuous improvement
- Maintain a positive attitude and work well under pressure
- Escalate complex questions to more experienced specialists and government agencies
- Use software applications to receive calls, document questions and responses, and access resources
- Excellent attendance is required to provide consistent, reliable support during hours of limited coverage, including single coverage
What You'll Need to Succeed
* Education: High School Diploma/GED
- Required Experience: 1+ years of related experience (call center or helpdesk)
- Security Clearance Level: Ability to attain Minimum Background Investigation (MBI) public trust clearance, including travel to a U.S. Department of Labor approved USAccess location for fingerprinting and PIV (Personal Identity Verification) card issuance
- Ability to demonstrate a minimum of 20 WPM typing speed
- Ability to communicate effectively in both written and verbal English, displaying professional phone demeanor and email etiquette
- Ability to acquire knowledge quickly through self-directed learning and individual training
- Ability to provide unscripted responses to effectively communicate information
- Excellent interpersonal and organizational skills
- Ability to collaborate and work as a member of a team
- Working experience with Microsoft Office, including Outlook, Word, Excel, and Teams
- Preferred Skills: Working experience with Salesforce (or other CRM) and a knowledge base or content management system
Why Join arenaflex?
* 401K with company match
- Comprehensive health and wellness packages
- Internal mobility team dedicated to helping you own your career
- Professional growth opportunities including paid education and certifications
- Cutting-edge technology you can learn from
- Rest and recharge with paid vacation and holidays
Work Environment and Culture
arenaflex is committed to creating a dynamic and inclusive work environment that fosters growth, collaboration, and innovation. Our team is passionate about delivering high-quality results and making a meaningful impact on the lives of our clients. We're proud to offer a range of benefits and perks that support our employees' physical, emotional, and financial well-being.
Compensation and Benefits
arenaflex offers a competitive salary and a range of benefits, including:
- Competitive salary
- Comprehensive health and wellness packages
- 401K with company match
- Paid vacation and holidays
- Professional growth opportunities including paid education and certifications
- Cutting-edge technology you can learn from
How to Apply
If you're a motivated and dedicated individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!
Equal Employment Opportunity
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees, regardless of their background, culture, or identity.
Contact Us
If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We're always happy to hear from you and look forward to connecting with you soon. Apply To This Job Apply for this job