Experienced Senior Manager - Customer Identity and Access Management Operations at arenaflex

Are you a seasoned professional with a passion for innovation and customer-centricity? Do you have a strong background in Identity and Access Management (IAM) technologies, processes, and capabilities? If so, we invite you to join arenaflex as a Senior Manager - Customer Identity and Access Management Operations. This exciting role offers the opportunity to drive operational excellence, lead a team of experts, and contribute to the development of arenaflex's IAM vision and roadmap.

About arenaflex

arenaflex is a leading organization that connects people and unites the world. With a global presence and a commitment to innovation, we strive to become the best airline in the history of aviation. Our Cybersecurity and Digital Risk (CDR) team is dedicated to keeping our customers' and employees' information safe and secure. As a member of this team, you will play a critical role in embedding cybersecurity into the DNA of arenaflex.

Key Responsibilities

As a Senior Manager - Customer Identity and Access Management Operations, you will be responsible for the operational aspects of our CIAM program platforms. Your key responsibilities will include:

• Contributing to the IAM vision and roadmap
• Operational leadership for CIAM, including developing and implementing strategies to improve operational aspects of the program
• Leading and mentoring a team of operations specialists and engineers
• Partner engagement and effective communication with other CIAM leaders, IT teams, and business units
• Establishing and supervising key performance indicators (KPIs) for operational efficiency, incident management effectiveness, and alignment to arenaflex's customer identity standard
• Reporting on these metrics to provide clarity and drive improvements across CIAM operations

Essential Qualifications

To succeed in this role, you will need:

• A Bachelor's degree in Science, Technology, Engineering, or Science
• 9+ years of experience in a STEM field, including at least 5 years in IAM technologies, processes, and capabilities and at least 5 years of operational leadership experience leading delivery and incident management teams/people
• ITIL Process experience, particularly with incident, problem, and change management
• Deep understanding of IAM technologies, controls, and best practices, including adaptive authentication, PKI, and passwordless technologies
• Solid understanding of IAM principles in a cloud-first environment
• Understanding of PCI, SOX, EU-GDPR regulations, and IAM
• Ability to influence technology teams to deliver a frictionless employee identity experience
• Experience influencing teams and partners without direct authority over them
• Coached individuals and leaders at multiple levels, demonstrating tangible results
• Established relationships with partners across all levels and departments
• Superb communication skills at all levels of the organization
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of an interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position

Preferred Qualifications

While not required, the following qualifications will help you propel from the pack:

• Cybersecurity, Risk Management, Computer Science, or Information Management
• ITIL Certification, particularly ITIL Expert or Master
• Experience in a similar role or industry

Work Environment and Company Culture

arenaflex offers a dynamic and inclusive work environment that values diversity, equity, and inclusion. As a member of our team, you will have the opportunity to work with a talented group of professionals who share a passion for innovation and customer-centricity. Our company culture is built on the principles of collaboration, creativity, and continuous learning.

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including a salary range of $126,225 - $185,130. In addition to a competitive salary, we offer a range of benefits, including:

• Comprehensive health insurance
• 401(k) plan with company match
• Paid time off and holidays
• Professional development opportunities
• Access to cutting-edge technology and tools
• Collaborative and inclusive work environment

How to Apply

If you are a motivated and experienced professional with a passion for IAM and customer-centricity, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our online application portal.

Equal Opportunity Employer

arenaflex is an equal opportunity employer. We recruit, employ, train, compensate, and promote regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status, and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact [email protected] to request accommodation.

Apply Now

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