Bilingual Spanish Scheduling, Admissions, and Wellness Caller (Remote)
Description Homebase Medical is getting back to basics. Our mission is to optimize the quality of life for homebound older adults, allowing them to live independently and with dignity in their own homes. We make house calls - enabling access to quality wrap-around services for homebound older adults with complex health needs while improving the quality of their lives, right at home. We offer an array of medical and chronic care services and we're backed by SCAN, a not-for-profit organization that has a history of supporting and improving the health and independence of older adults for over 45 years. Providing meaningful support to prospective patients by processing incoming referrals and scheduling clinical visits. Coordinate patient visits with clinician schedules and support mileage tracking to create efficiencies. Create positive impact on payor client engagement goals and grow enrollment numbers through targeted outreach, enrollment, and scheduling.
- Responsibilities include:
- Data entry for patient admissions and provider referrals.
- Handle outreach and inbound calls (via telephone) to patients to enroll them with our services and schedule visits.
- Correspond with payor clients regarding the status of patient engagement and scheduled visits.
- Create clinician schedules using mapping tools.
- Communicate with clinicians providing visits regarding scheduling updates.
- Track clinician travel mileage.
- Collaborate with other departments on patient care coordination.
- Prepare reports for management and payor clients.
- Actively support the achievement of SCAN's Vision and Goals.
- We seek Rebels who are curious about AI and its power to transform how we operate and serve our members.
- Actively support the achievement of Homebase Medical's Vision and Goals.
- Other duties as assigned.
- Qualifications and experience:
- High School Education or GED, preferred but not required
- 6 months to 1 year of relevant scheduling experience.
- Bilingual Spanish required.
- Experience within specific department area, preferred.
- Strong interpersonal skills, including excellent written and verbal communication skills.
- Strong organizational skills.
- Ability to handle multiple tasks simultaneously and work independently with minimal supervision.
- Ability to manage and maintain confidential information.
- What's in it for you?
- PayScale information: $18.99 to $25.50 per hour
- Medical, Dental, Vision insurance
- Generous PTO and Holiday pay
- 401k with 5% safe harbor contribution
- Employee hardship fund
- Work-life balance
- And much more!
At Homebase Medical we believe that it is our business to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects our community through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more.
- Homebase Medical is proud to be an Equal Employment Opportunity and Affirmative Action workplace. Individuals seeking employment will receive consideration for employment without regard to race, color, national origin, religion, age, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender perception or identity, age, marital status, disability, protected veteran status or any other status protected by law. A background check is required.
- Equal Opportunity Employer
- This employer is required to notify all applicants of their rights pursuant to federal employment laws.
- For further information, please review the Know Your Rights notice from the Department of Labor.
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