Support Operations Officer - US market
Created in 2016, Free2move simplifies mobility-related uses by offering a wide range of services to satisfy everyone's 🚘 travel needs. With Free2move, you can rent a city car for shopping or for your stay in Italy or book a car park during your weekend in Paris... all in one click, on our web/mobile platform! 📲 Born from the merger of the Stellantis Group 🚗 and the start-up TravelCar, Free2move, thanks to its agility and its spirit of conquest has managed to establish itself in just few years as a reference player to revolutionize the mobility of all travellers. Having become the #1 reflex for more than 6 million users, Free2move operates in more than 170 countries across 5 continents 🌎 and is available in 30 languages and 26 currencies. 5000 partners trust us and several hundred thousand vehicles are available! If you want to join a team of +750 experts and bold international projects, then you're in the right place! 🎯 You will evolve in an ultra-dynamic, innovative, agile, internationally-focused structure and integrate our talented teams, full of ideas and motivation and with multidisciplinary skills, at the crossroads of the digital eco-system and the fast-changing automotive sector. We are currently transitioning from a traditional operational support model to an intensive scale-up phase in the North American market. Our goal is no longer just answering questions, but actively driving the adoption of our SaaS platform among US car dealerships and rental agencies to maximize shared growth and revenue. To support this exciting expansion, we are looking for a hybrid, tech-savvy, and business-driven Support Operations Officer (North America). The Challenge & Role Overview : As our main HQ interlocutor for the US region , you will not be a passive executive. You will act as a true "doer" , operating with high autonomy to challenge the status quo and support our partners. Your mission is built around 4 key pillars: Onboarding & Cultural Adaptation Design and manage the complete integration journey for new US partners. Adapt processes, training materials, and communication to the specific business culture of the US market (high responsiveness, ROI focus). Ensure perfect technical account configurations to eliminate any operational friction. Business Animation & Growth Pedagogy Create and host engaging webinars and training sessions to boost platform usage. Analyze partner KPIs and proactively provide customized action plans and recommendations. Identify upsell opportunities (additional fleet, insurance options, new mobility services) to drive revenue for both our partners and Free2move. Expert Support & Internal Liaison (SPOC) Act as the Single Point of Contact (SPOC) for all bugs and technical anomalies reported by US clients. Coordinate issue resolution internally by bridging the gap with IT, Finance, and Marketing teams. Translate field feedback into concrete feature recommendations for our Product Roadmap. Innovation & Efficiency (Geek Mindset) Maximize the automation of recurring support and onboarding workflows. Leverage and orchestrate AI tools and automated agents to dramatically increase productivity and responsiveness. The profile where are looking for : "The Tech-Savvy Partner" We are looking for a highly agile professional who naturally embraces new technologies: Experience: Senior profile (5+ years) in Customer Success, SaaS Implementation, or Operations. Soft Skills: Outstanding pedagogical and communication skills (ease with hosting webinars) combined with a strong commercial mindset (upsell fiber). Hard Skills: A "geek" at heart, with verified experience in workflow automation tools and a genuine appetite for leveraging AI. Languages:
- English: Native or perfectly bilingual imperative (US market focus).
Spanish is a strong plus. What we offer : Working at Free2move means becoming part of a tribe in which the culture of performance rhymes with a good atmosphere. It is also: A start-up spirit supported by a large Group The opportunity to revolutionize the uses of mobility with us! A neat integration to start well Lots of possibilities for development Collaboration with multidisciplinary and international teams International projects to perfect your background! An attractive salary An access to our E-Learning platform : for the development of languages and other skills No-meetings days to boost your efficiency! ...This list is not exhaustive... Job type: Permanent contract Location: Full Remote — Open to candidates based in the USA, France, Tunisia, Portugal, Spain, or Italy. Working Hours: Must align with US Central / EST time zones (shifted hours required if based in Europe). Apply To This Job