*Bilingual Medical Claims Administrator - 100% Remote (MTL, QC)

Bilingual Medical Claims Administrator — Remote Work in a fully remote insurance environment supporting disability operations across Canada. This administrative role focuses on reviewing confidential communications, ensuring privacy compliance, and maintaining high-quality standards in a fast-paced setting. Ideal for detail-oriented professionals who enjoy analytical tasks, structured processes, and collaborative support work. What is in it for you:

• Hourly salary of $17.
• 12-month contract with the potential for permanent employment.
• Full-time position: 37.50 hours per week.
• Weekday schedule from 10:30-6:30 pm EST.
• Enjoy the flexibility of remote work.

Responsibilities:

• Review and assess external communications to ensure compliance with privacy protocols and client-specific communication guidelines.
• Identify and reconcile inconsistent or inaccurate information while providing feedback to case managers and leaders regarding privacy, confidentiality, and communication standards.
• Analyze communications to document trends and support continuous improvement initiatives.
• Manage group email inboxes efficiently while respecting turnaround times and quality expectations.
• Support additional administrative and case management-related tasks, including email communications, tool referrals, and invoice processing.
• Collaborate with internal and external stakeholders, including case managers, operations specialists, associate managers, plan sponsors, and plan members.

What you will need to succeed:

• Post-secondary education at the college or university level is required.
• Bilingual in English and French to support stakeholders and review communications across Canada.
• 0 to 2 years of professional experience in an administrative or related environment.
• Proficiency with Microsoft Office Suite, including Outlook, Teams, Excel, OneNote, OneDrive, PowerPoint, and Adobe tools.
• Ability to investigate issues, apply critical judgment, solve problems, and follow through to resolution.
• Excellent attention to detail and accuracy.
• Strong organizational, prioritization, and planning skills.
• Excellent written and verbal communication abilities.
• Ability to work effectively in a fast-paced environment with high workloads and competing deadlines.
• Adaptable, proactive, analytical, and able to take initiative.
• Ability to collaborate professionally with internal partners while also working independently and within a team.
• Knowledge of disability management or group benefits is considered an asset.
• Experience in a health-related field or administrative office environment is considered an asset.

Why Recruit Action? Recruit Action (agency permit: AP-2504511) provides recruitment services through quality support and a personalized approach. As part of the screening process, some applications may be reviewed using artificial intelligence tools. Only candidates who meet the hiring criteria will be contacted. Apply To This Job