Bilingual Customer Support Analyst (French & English)
Camis is an industry leader in the reservation system and park management sector. We connect people to memorable recreational experiences through an exceptional reservation system and best-in-class call center services. Our software serves over 1500 government-operated parks, campgrounds, harbors, and marinas across North America. We are a diverse group of people that are unified in the belief that work can be fun, fulfilling, and flexible! Visit www.camis.com for more information on our products, services, and clients. Camis is looking for a Bilingual Customer Support Analyst to provide support to both Camis employees and clients in the Guelph Call Centre. Bilingual Customer Support Analysts are the most senior customer service agent in the call center environment. They respond to inquiries from the front-line reservation agents. They also interact with the public professionally over the phone and in writing, guiding users through step-by-step solutions in a clear and professional manner. What you will be doing: Providing support over the telephone, working with customers and customer service agents to gather information and resolve issues. Handling billing and policy inquiries. Providing basic software troubleshooting for customer service agents. Providing support for complex customer complaints while maintaining superior customer service and high performance. Completing special projects as per the requirements of Camis clientele. Handling escalated customer questions and concerns. What you will bring to the role: Exceptional customer service skills. Professional oral and written language skills. Previous call center or customer care experience. Poise and diplomacy under pressure. Reliability with regards to attendance. Previous experience utilizing online resources. Troubleshooting and problem-solving skills. Willingness to take initiative. Ability to multitask. The Details: Start date: June 15, 2026 Formal Training: June 15th - June 19th 2026 Monday - Friday, 9am to 5pm ET Hands-On Training with the CSA Team: June 22nd - June 26th Monday - Friday A variety of opening, mid, and closing shifts will be scheduled within availability. Hours after training: 25-35 weekly Some evenings and weekends required Open/Flexible availability required Full and Part-Time availability will be considered Hours of operation 7:00AM -10:00PM – 7 days a week Bilingual candidates are required. Contract End date: September 6, 2026. Camis is committed to fostering a culture that celebrates diversity and inclusion with intentional focus on recruiting and retaining employees from diverse backgrounds, creating awareness of diversity issues and benefits, fostering a supportive environment where inclusivity is expected and prioritized, and holding ourselves accountable in promoting this perspective throughout the organization. The Camis team strives to collectively promote a culture that empowers our employees and fosters values of respect, inclusion, and belonging across the company. Apply To This Job