Inbound Setter Manager
About the Role
At WarriorBabe, we are building a world-class sales organization rooted in conviction, operational excellence, accountability, and deep care for the women we serve. We are not interested in average leadership. We are looking for someone capable of building structure, consistency, performance, and culture inside one of the most important functions of the business: inbound lead conversion and implementation. The Inbound Setter Manager will serve as the direct leader of WarriorBabe’s inbound setter team and report directly to the Chief People Officer & Co-Owner. This individual will be responsible for team performance, operational consistency, scheduling oversight, coaching and development, accountability systems, communication standards, and scaling the inbound setting department alongside senior leadership. This is not a passive management role. This role requires ownership, decisiveness, emotional intelligence, operational rigor, and the ability to lead a high-performance team in a fast-paced remote environment. Core Objective Build and lead a highly efficient, accountable, customer-first inbound setter team capable of scaling without operational bottlenecks, performance ambiguity, or burnout. This role exists to create structure, enforce standards, improve conversion performance, and rebuild the inbound setting function into a scalable and sustainable system. The Inbound Setter Manager will collaborate heavily with the Sales Operations Manager, Closer Manager, leadership team, operations department, recruiting, HR, and tech teams to ensure inbound performance and team infrastructure evolve alongside business growth.
Key Responsibilities
Team Leadership & Performance Management Directly lead and manage the inbound setter team on a daily basis Coach, mentor, and develop setters through ongoing performance management and accountability Facilitate all daily setter huddles with structure, intention, and performance focus Conduct regular one-on-one performance conversations with team members Review and analyze daily, weekly, and monthly performance trends Hold team members accountable to KPIs, scheduling standards, communication expectations, and operational consistency Identify high performers, growth opportunities, coaching gaps, and role misalignment quickly and objectively Build a culture rooted in ownership, professionalism, urgency, consistency, and belief in the WarriorBabe mission Scheduling, Calendar Oversight & Team Availability Maintain oversight of all inbound setter scheduling and calendar coverage Ensure implementation calendars are staffed appropriately to support inbound lead flow and ad spend demands Create and enforce clear scheduling expectations and availability standards Eliminate operational bottlenecks caused by poor calendar management or inconsistent setter coverage Monitor capacity planning and scaling needs as business demands evolve Partner with leadership to ensure inbound team staffing supports company growth goals Success Looks Like: Consistent and predictable calendar coverage Reduced burnout through sustainable scheduling practices Ad spend no longer constrained by setter availability Improved efficiency and utilization across the inbound team Coaching, Training & Development Develop and maintain onboarding and ramp plans for all new inbound setters Implement a standardized coaching and training cadence across the team Conduct targeted call reviews tied directly to performance trends and KPIs Ensure setters execute implementation and inbound calls with confidence, structure, empathy, and efficiency Protect top performers from unnecessary over-coaching while providing structured remediation support where needed Continuously improve team capability through feedback, training systems, and operational refinement Success Looks Like: Faster onboarding and ramp timelines Narrowed performance gaps across team members Improved inbound conversion consistency Training systems that are proactive rather than reactive Performance Accountability & Reporting Reinstate and maintain a stats-driven accountability culture Review all end-of-day (EOD) and end-of-week (EOW) reports and tracking consistently Ensure setters fully understand, track, and take ownership of their numbers Identify trends in: Show rates Scheduling consistency Booking performance Call efficiency Customer experience Lead handling and follow-up behavior Create visibility and reporting standards for leadership review Success Looks Like: Clear visibility into team performance at all times Objective accountability standards Faster identification and correction of performance gaps Consistent operational reporting across the inbound division Process Improvement, SOPs & Operational Excellence Build, refine, and maintain SOPs for all inbound setter operations Standardize: Daily setter responsibilities Scheduling expectations Communication practices Performance tracking CRM management Call flow standards Follow-up expectations Partner with Sales Operations and leadership teams to improve workflows, systems, automations, and operational efficiency Route major SOP or structural changes through Sarah for alignment across the broader revenue organization Maintain organization and operational clarity inside CRM systems and workflows Success Looks Like: Clear operational standards and documentation Reduced dependency on tribal knowledge Cleaner team communication and cross-functional alignment Scalable systems that support future growth Hiring, Recruiting & Team Scaling Collaborate with HR and leadership on inbound setter recruiting initiatives Participate in recruiting, interviewing, and talent evaluation Help define and maintain the ideal inbound setter profile, including: Coachability Reliability Emotional intelligence Operational discipline Product conviction Culture alignment Support rapid scaling and backfilling initiatives as business demands require Make recommendations regarding promotions, role changes, remediation plans, or exits Success Looks Like: Strong inbound talent pipeline Reduced turnover through better hiring alignment Team growth without operational chaos Higher quality team performance overall Cross-Functional Collaboration Work closely with: Sales Operations Manager Closer Manager HR & Recruiting Operations Team Tech Team Executive Leadership Ensure inbound processes align effectively with closer workflows and overall customer journey Support operational initiatives that improve the full sales pipeline from lead acquisition through customer onboarding
Qualifications
Proven leadership experience managing remote sales, setter, customer success, or high-performance operational teams Strong understanding of inbound sales processes, KPIs, scheduling management, and conversion performance Exceptional communication, coaching, and accountability skills Highly organized with strong operational awareness and attention to detail Comfortable making decisive leadership recommendations Ability to manage multiple priorities in a fast-paced scaling environment Experience with CRM systems, reporting dashboards, and remote communication tools Alignment with WarriorBabe’s mission, standards, and customer-first philosophy Additional Requirements & Expectations This is not a traditional 9–5 leadership role. The Inbound Setter Manager must be willing to operate in a fast-paced, revenue-driven environment where team performance and customer experience extend across a 7-day work week. Candidates should expect a workload averaging approximately 40–50+ hours per week, including evenings and weekends as business needs require. This role requires high visibility, responsiveness, urgency, and leadership presence across the inbound sales organization. Must have prior experience directly managing and developing an inbound setter team. Must understand lead quality management, including identifying and disqualifying poor or irrelevant leads appropriately. Must have experience collaborating closely with Sales Leadership and/or Closer Management to improve conversion performance and overall pipeline efficiency. Ideal candidates are highly metrics-driven, operationally strong, emotionally intelligent, and comfortable leading through accountability and performance standards. Familiarity with HubSpot and sales CRM management is strongly preferred. A passion for fitness, wellness, coaching, and/or women-focused transformation services is highly preferred. Ideally seeking a U.S.-based domestic candidate due to operational collaboration requirements and leadership availability expectations. Leadership Expectations The right candidate for this role: Leads with conviction and accountability Operates proactively, not reactively Can balance empathy with high standards Is deeply solution-oriented Thrives in fast-moving environments Understands that culture and performance must coexist Believes in building world-class teams, not maintaining average ones This individual will play a major role in shaping the future structure, performance, and scalability of WarriorBabe’s inbound sales organization. Compensation + Benefits Base salary range: approximately $70,000–$85,000 annually, dependent upon experience, leadership background, and demonstrated performance capability. Additional monthly bonus opportunities tied directly to inbound team revenue generation and performance metrics. On-target earnings (OTE) expected to scale into the $100,000–$150,000+ annual range as team size, operational infrastructure, and revenue performance continue to grow (first 30-90 days). Full Benefits: Medical, Dental and Vision + 401k with Employer Match Apply To This Job