EDI Coordinator, North America
Welcome to Haleon. We’re a purpose-driven, world-class consumer company putting everyday health in the hands of millions. In just three years since our launch, we’ve grown, evolved and are now entering an exciting new chapter – one filled with bold ambitions and enormous opportunity. Our trusted portfolio of brands – including Sensodyne®, Panadol®, Advil®, Voltaren®, Theraflu®, Otrivin®, and Centrum® – lead in resilient and growing categories. What sets us apart is our unique blend of deep human understanding and trusted science. Now it’s time to fully realise the full potential of our business and our people. We do this through our Win as One strategy. It puts our purpose – to deliver better everyday health with humanity – at the heart of everything we do. It unites us, inspires us, and challenges us to be better every day, driven by our agile, performance-focused culture. The Coordinator, EDI Solutions & Business Integration serves as the North American organizational expert and process owner for all end‑to‑end Electronic Data Interchange (EDI) operations. This role ensures seamless integration between Haleon, third‑party EDI providers, and trading partners, enabling efficient, compliant, and timely exchange of electronic business documents. The EDI Manager collaborates closely with IT, Customer Service, Supply Chain, and external partners to maintain high‑quality data flows, resolve issues, and support continuous process improvement. Key responsibilities The colleague in this role will embrace an ownership mentality in line with Haleon’s mission to deliver better everyday health with humanity, exhibit the spirit of the company’s values, and continuously strive to deliver value to the organization. Process Ownership & Strategic Leadership Serve as process lead and subject matter expert managing the full EDI lifecycle for North America. Develop, implement, and continuously refine the EDI strategy, including integration roadmaps, process improvements, and long‑term capability enhancements. Manage implementation for new customer integrations, ensuring compliance with all requirements. Evaluate and determine the optimal connectivity method (direct connection vs. VAN) based on business value, cost, and operational needs. Lead the design and mapping of EDI documents, prepare test scenarios and data, and coordinate all testing efforts with trading partners. Analyze EDI transactions, generate reports, and collaborate with service providers and application teams to resolve issues. Maintain strong working knowledge of SAP, including partner profiles, table configurations, and master data dependencies. Execute order‑to‑cash process testing in relevant environments to validate end‑to‑end EDI flows. Cross‑Functional & External Partnership Management Cultivate and manage strong relationships with trading partners, provide leadership in resolving complex issues and drive continuous operational excellence. Manage daily production monitoring activities, ensuring timely and accurate electronic data exchange across all business channels. Perform and support testing of all EDI transmissions. Maintain documentation for trading partner setup, specs, requirements, and contact directory. Liaise with Technical EDI teams for system implementation, troubleshooting, and ongoing support. Provide guidance to Haleon end‑users—including Customer Service, Master Data, and other functions—to ensure SAP data supports seamless EDI transactions. Maintain strong understanding of market‑specific regulations, collaborating with BU Tech, Supply Chain, and Procurement as required. Collaborate with IT developers to design and implement new EDI document types as business needs evolve. EDI Hygiene, Monitoring, and Troubleshooting Govern all inbound and outbound EDI documents—including functional acknowledgments—and resolve content, mapping, and transmission issues. Manage service calls and deliver timely technical support to maintain operational continuity. Lead daily troubleshooting activities, assess opportunities for automation, and support internal and external technical teams with data transfer challenges. Oversee business continuity planning and execution during system outages or major disruptions. Coordinate certificate renewals across EDI systems and partner platforms. Monitor EDI mailboxes for system alerts, technical messages, and customer communications. Qualifications and skills Basic Qualifications Bachelor’s Degree. 5 years of experience. Strong understanding and demonstrated application of EDI technology and its business applicability. Direct experience with EDI partners and users. Middleware and SAP skills are necessary. Strong written, verbal and interpersonal skills.
Preferred Qualifications
Advanced Degree. Project management experience. The salary range for this role is $101,980 - $140,224 + a 12% Target Bonus.
Benefits
Haleon offers a robust Total Reward package that consists of competitive pay and a comprehensive benefits program. This includes a generous 401(k) plan, tuition reimbursement and time off programs including 6 months paid parental leave. On day one, you are eligible for benefits, including our healthcare programs where the company pays for the majority of your medical coverage for you and your family. We also offer the opportunity to receive a discretionary bonus based on the achievement of key business performance and other incentive/recognition programs as part of the offering. Job Posting End Date 2026-05-20 Equal Opportunities Haleon are committed to mobilising our purpose in a way that represents the diverse consumers and communities who rely on our brands every day. It guides us in creating an inclusive culture, where different backgrounds and views are valued and respected – all in support of understanding and best serving the needs of our consumers and unleashing the full potential of our people. It’s important to us that Haleon is a place where all our employees feel they truly belong. During the application process, we may ask you to share some personal information, which is entirely voluntary. This information ensures we meet certain regulatory and reporting obligations and supports the development, refinement, and execution of our inclusion and belonging programmes that are open to all Haleon employees. The personal information you provide will be kept confidential, used only for legitimate business purposes, and will never be used in making any employment decisions, including hiring decisions. Please note that if you are a US Licensed Healthcare Professional or Healthcare Professional as defined by the laws of the state issuing your license, Haleon may be required to capture and report expenses Haleon incurs, on your behalf, in the event you are afforded an interview for employment. This capture of applicable transfers of value is necessary to ensure Haleon’s compliance to all federal and state US Transparency requirements. Accommodation Requests If you require a reasonable accommodation or other assistance to apply for a job at Haleon at any stage of the application process, please contact us by sending an email to [email protected]. Please include the following in your email: Use subject line: ‘Haleon Careers: Job Accommodation Request’ Your Name and contact information Requisition ID and Job Title you are interested in Location of Requisition (city/state or province/country) Description of specific accommodation you are requesting Please note: Resumes, CVs, or other requests outside of accommodation support submitted to this email box will not be accepted. Note to candidates The Haleon recruitment team will contact you using a Haleon email account (@haleon.com). If you are not sure whether the email you received is from Haleon, please get in touch. Apply To This Job