Client Success Associate

This is a remote position. SPARK+ is a global product innovation company working across Web 2.0, Web 3.0, AI, blockchain, and modern technology solutions. SOLO Network, the flagship product of SPARK+, is an AI-powered upskilling and credential-first platform connecting learners, institutions, and employers. We are looking for a proactive and communicative Client Success Associate who can work closely with clients, users, and internal teams to ensure smooth product adoption and a better user experience. The role focuses on client coordination, product feedback collection, user support, and sharing insights with internal product and tech teams to help improve the platform. The ideal candidate should have good communication skills, coordination abilities, and a basic understanding of technology and digital products.

Responsibilities

• Coordinate regularly with clients, institutions, admins, and users to understand product usage, feedback, and challenges.
• Collect client insights, feature requests, user concerns, and improvement suggestions and communicate them to internal teams.
• Work closely with product, tech, operations, and marketing teams to ensure proper coordination and smooth execution.
• Monitor platform usage and identify areas where clients may require additional support or guidance.
• Conduct regular follow-ups with clients to ensure smooth onboarding, engagement, and adoption of the platform.
• Support clients with platform-related queries, workflows, and usage guidance.
• Help track issues, updates, and client concerns to improve overall client satisfaction.
• Assist in preparing feedback summaries, reports, product improvement notes, and client success updates.
• Conduct product walkthroughs, demos, onboarding sessions, and review meetings when required.
• Work with internal teams to help improve user experience, platform engagement, and product adoption outcomes.

Requirements

• Strong communication and relationship management skills.
• Good coordination and follow-up abilities.
• Basic understanding of technology, digital products, and platform workflows.
• Ability to understand client requirements and communicate them clearly to internal teams.
• Problem-solving mindset with attention to detail.
• Comfortable working with cross-functional teams and managing multiple conversations.
• Confident, organized, and client-focused.
• Interest in technology, upskilling, education, and product-driven environments.

Benefits

• Hands-on experience in client success, product operations, and product feedback management.
• Opportunity to work closely with product, tech, and business teams.
• Exposure to real-world product improvement and client engagement processes.
• Practical learning in product adoption, onboarding, coordination, and communication.
• Opportunity to grow into higher client success or product-focused roles based on performance.
• Flexible and collaborative work environment.

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