Claims Technician- Subsidence

Purpose We currently have an exciting opportunity for a talented and proven Claims Technician to join our newly established Subsidence team. This is a home-based role. The opportunity: Reporting to the Subsidence Lead and working closely with colleagues, you will be an active member of a team project managing a portfolio of subsidence losses from notification to conclusion. You will provide effective support to Adjusters, as well as managing aspects of the claim process yourself, and ensuring timely progression of cases along with superior service. Key Accountabilities Your responsibilities will include: · Administration of new claims including receiving instruction, issuing acknowledgments, setting up files and undertaking of risk screening and triaging. · Working closely with Adjusters to assist with investigation and validation enquiries. · Controlling the lifecycle of the files to drive diary management and support the proactive management of claims from setting up to conclusion. · Self-managing aspects of the claim process assigned to yourself in a timely fashion. · Overseeing Adjuster caseloads when necessary during periods of leave. · Being a focal point or lead contact for stakeholders where needed, and providing support, assistance and information. · Liaising as required with the insured, insurers, brokers and any other stakeholders to ensure optimum customer service, becoming a coordinator where needed for interested parties. · Aiding the production of technical reports for Adjusters in compliance with professional standards and internal guidelines and in accordance with agreed timescales. · Ensuring time reporting and billing is compliant with internal standards processing and systems. · Developing and running management information for clients as well as for internal use, including performance measurement and data integrity reports. · Ensuring company standards are met in relation to all technical and operational policies and procedures, including data protection and information security. · Account management support where required. · Incoming telephone calls / resolve queries. · Invoicing. · Other ad hoc work as required. Experience and Qualifications · An understanding of subsidence and subsidence claims handling is desired, although not essential with willingness to develop knowledge. · You must have previous claims handling experience including caseload management. · You will be, or be willing to become, CILA/CII qualified. · Organised and able to self-manage workload, having a methodical, accurate and analytical approach to work, with a considerable pride in the quality of output. · Good working knowledge of Word and Excel. · Excellent interpersonal and communication skills, being able to communicate in a clear, concise, structured and empathic manner. · Strong relationship management skills, with a capability of establishing good working relationships with your team, colleagues and 3rd parties. · Excellent stakeholder management with an ability to manage multiple priorities and conflicting demands. · Thrive in a busy customer focused working environment. · Be driven to meet and exceed targets. · Flexible with regards to travel which may be required as and when. #LI-YY1 #LI-Remote The workplace Since 1932, we’ve been who people turn to in tough times. That’s a huge responsibility. It’s also a huge opportunity. McLarens is a premier independent loss adjusting and forensic technical services firm, with a global network that delivers consistently excellent service supported by deep local expertise. Our work spans industries and the globe. From disaster relief to aviation, engineering to natural resources, our people get everything they need to impact lives on a global scale. We take our development seriously and offer careers that empower our people to strive for bigger goals and reach new heights. And we’ve got the expertise to help them get there: our Loss Adjusters boast an average of over 20 years' experience. We’re building a culture where talent shines. Where ambition is everything. And people come first. It's your career, so why compromise? What Drives Us: At McLarens, our commitments shape every experience- for our clients, our people, and the communities we serve.

• Purpose: Positively impacting people and communities across the globe.
• Progress: Excellence, expertise, and growth opportunities.
• Place: Our culture of empowerment, support and belonging.

The Benefits: Our people live by a shared set of values: Excellence, Teamwork, Respect, Knowledge, Thought Leadership, and Accountability. Together, they contribute to an inclusive culture that will help you thrive. Here’s what else we offer:

• Compensation: Competitive salary and performance-related incentives.
• Development: Access to technical training, global knowledge-sharing, and career growth

opportunities.

• Wellbeing & Flexibility: Support to balance professional and personal life (e.g., hybrid work,

flexible schedule where applicable).

• Global Exposure: Opportunity to work with colleagues and clients across different countries.
• Inclusive Culture: A collaborative environment where your voice and contribution are valued.

Individual progress, global purpose. It’s all here at McLarens. Our Company is an equal employment opportunity employer. The Company’s policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, genetic information, religion, national origin, age, disability, veteran status, or any other basis protected by applicable federal, state, or local laws. The Company also prohibits harassment of applicants or employees based on any of these protected categories. Apply To This Job