Vice President, Operational Excellence – Chief of Staff

Job Description:

• Owns the design, evolution, and execution of the AI forward Care Teams Management System, to ensure Care Teams verticals operate as a single, integrated system. Accountable for operational performance, efficiency, quality, and outcomes for the Care Teams Management System and its horizontal functions.
• Owns the 3 year roadmap & strategic plan for Care Teams Operational Excellence and the Care Teams Management System, translating Omada and Care Delivery strategy into concrete priorities and investments.
• Represents Care Teams in Omada’s corporate strategy, planning, and execution processes, ensuring Care Teams priorities are effectively integrated into enterprise rhythms and decisions and that enterprise priorities are integrated into the Care Teams.
• Accelerate performance improvement across Care Teams by establishing clear methods, tools, and coaching that build capacity within each vertical to self-manage, solve problems locally, and continuously improve their operations.
• Ensure key Care Teams processes are visible, measurable, and systematically redesigned as AI is integrated, with an emphasis on creating greater consistency, repeatability, and variation elimination where appropriate across operations.
• Lead horizontal operating departments spanning capacity planning, data analytics, staffing, licensing & credentialing, and program management to deliver integrated insights, plans, and execution support that enable Care Teams leaders to achieve their goals.
• Foster a culture of continuous improvement across Care Teams by building engagement, shared ownership, and passion for better ways of working, while developing leaders and teams who thrive in ambiguity and consistently raise the bar on execution.
• Serve as Chief of Staff to the Chief Care Delivery Operations Officer, shaping leadership agendas, business reviews, and strategic offsites so the senior team focuses on the highest-impact cross-functional issues and opportunities.

Requirements:

• Bachelors degree required
• 12+ years of progressive leadership experience in healthcare, health tech, or another complex service environment, including substantial experience leading cross-functional operating teams.
• 10+ years of performance improvement practice, with a track record of designing and scaling operating models, building team capability, and improving efficiency, effectiveness, and quality over time.
• 5+ years in a senior leadership role at the Director, Senior Director, Vice President, or equivalent level.
• You have experience leading horizontal functions that enable multiple teams or operating verticals, and you know how to build systems, processes, and forums that drive alignment across complex organizations.
• You are a systems thinker who can hold the paradox of building new systems as AI changes the way work gets done while also driving the precision of execution needed to create consistency and eliminate unnecessary variation at scale.
• You are highly collaborative and effective at working across functions, levels, and stakeholder groups to move complex work forward through influence, clarity, and shared accountability.
• You are an engaging facilitator who can lead senior teams through strategic conversations, decision-making, and operating cadences in ways that create focus, alignment, and momentum.

Benefits:

• Competitive salary with generous annual cash bonus
• Equity grants
• Remote first work from home culture
• Flexible Time Off to help you rest, recharge, and connect with loved ones
• Generous parental leave
• Health, dental, and vision insurance (and above market employer contributions)
• 401k retirement savings plan
• Lifestyle Spending Account (LSA)
• Mental Health Support Solutions
• ...and more!

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