Retail Residential Mortgage Loan Partner/Loan Officer Assistant (remote)

About the position Our client is a fast-growing mortgage team in Austin looking for a Loan Partner who's equal parts relationship manager, pipeline quarterback, and borrower advocate. This isn't a back-office processing role — it's a front-line partnership position where you're the operational engine that keeps high-volume LOs producing at their best. If you take pride in running a clean pipeline, communicating proactively, and delivering a borrower experience that earns referrals, this role is for you.

Responsibilities

• Partner directly with Loan Officers across every stage of the loan lifecycle — application through closing
• Manage borrower communication, realtor relationships, and third-party coordination
• Gather and verify documentation for complete, accurate loan packages
• Track pipeline milestones — approvals, appraisals, closings — and keep every deadline met
• Order and follow up on appraisals, verifications, and title work
• Clear conditions efficiently and deliver clean, compliant files to Closing on time
• Anticipate problems before they become last-minute crises

Requirements

• 3+ years residential mortgage experience in a Loan Partner or LOA capacity
• Solid knowledge of conventional, FHA, VA, Jumbo, and Non-QM products
• White-glove communication style with borrowers and referral partners
• Ability to self-manage in a fully remote environment without losing a beat
• Minimum of 3 most recent years as a Retail Residential Mortgage LOA/Loan Partner
• A high school diploma or equivalent
• Natural relationship-builder who communicates with warmth, professionalism, and purpose — whether talking to a first-time buyer or a seasoned realtor
• Comfortable working with self-employed borrowers and navigating complex income documentation
• Basic word processing and computer skills are required

Nice-to-haves

• Broker or correspondent model experience preferred
• Encompass proficiency preferred
• Correspondent or broker experience a plus

Benefits

• Competitive base salary + performance bonuses
• Full medical, dental, and vision
• 401(k)
• Real growth path within a performance-driven culture

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