In Service Support Engineer I/II
About the position XSITE LLC is seeking an In-Service Support Engineer to join their team in Newport, Rhode Island. This role will support the NUWC NEWPORT Code 25 CANES office/contract. The company is a Service-Disabled Veteran-Owned business specializing in full spectrum systems and systems-of-systems engineering and integration services for space, C5ISR, cyber, and enterprise information systems. Core capabilities include AI/ML, Software Development & Sustainment, Systems Engineering (including MBSE), and Modeling & Simulation. The In-Service Support Engineer will focus on submarine network modernization efforts, analyzing Fleet trouble reports, providing remote and on-site technical support, implementing corrective actions, supporting inspections and STIG remediation, providing training, and delivering 24/7 operational support as needed.
Responsibilities
- Analyze Fleet software trouble reports, troubleshoot reported issues, and develop recommended solutions, delivering Fleet Support Recommendations.
- Provide remote and on-site field support to diagnose and resolve complex hardware and soft-ware problems aboard submarines when issues cannot be corrected remotely.
- Implement approved corrective actions and revise technical documentation as required to re-store system compliance.
- Support Site Assisted Visits (SAV) and Cybersecurity Inspections (CSI) by reviewing STIG findings, troubleshooting issues, providing remediation recommendations, and preparing daily status reports.
- Provide On-the-Job Training (OJT) to military ship’s force personnel on the operation and maintenance of the submarine tactical network.
- Support 24/7 watch bill operations during Technical Insertions, fleet exercises, and wartime readiness activities, delivering technical recommendations and end-of-shift status reports.
Requirements
- Bachelor’s or Master’s degree in Computer Science, Engineering, Mathematics, or a related technical field
- Three (3) years of experience providing network help desk support including on-board tech assists onboard navy platforms
- NAVSEA Alteration Installation Team (AIT) level 1 certified. Level 2 certification required within thirty (30) days of award.
- Active Secret clearance required with eligibility for Top Secret/SCI access and work in classified environments including SIPRNet and NATO systems
Nice-to-haves
- Experience in RHEL, Windows Server, Windows Client, VMWare, Ansible, Cisco, NETSEC, DoD PKI, Aruba, Cloud computing CMPro and JIRA
- Experience providing remote network help desk support for navy submarine platforms
- NAVSEA AIT level 2 certified with most recent training completed 1/1/2025 or later
Benefits
- Industry leading PTO package, starting at 15+ days annually.
- Seven (7) paid company holidays annually, including New Year’s Day, Memorial Day, Independence Day, Labor Day, Veterans Day, Thanksgiving Day, and Christmas Day.
- 100% employer-paid employee coverage for Medical, Dental, Vision, and Basic Life Insurance.
- Employees enrolled in XSITE’s High Deductible Health Plan (HDHP) are also eligible for a Health Savings Account (HSA) with employer contributions.
- Eligibility to participate in XSITE’s 401(k) retirement plan with up to a 6% employer match.
- Eligibility to receive tuition reimbursement of up to $5,250 per year for job-related education.
- University of San Diego 10% tuition discount on select online degree programs and 25% discount on certificate programs.
- Cell Phone Stipend.
- Hybrid work environment.
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