Experienced Full Stack Customer Service Representative – Verizon Wireless Account Management

At arenaflex, we're on a mission to revolutionize the way we deliver exceptional customer experiences. As a key member of our team, you'll play a vital role in providing top-notch support to our valued customers, ensuring their needs are met and exceeded. If you're passionate about delivering world-class service, have a knack for problem-solving, and thrive in a dynamic environment, we want to hear from you!

Job Summary:

As an Experienced Full Stack Customer Service Representative, you'll be the face of arenaflex, providing multi-level support to our customers, retail sales representatives, market leadership, and Customer Relations leadership. You'll be responsible for resolving internal and external customer concerns, documenting interactions, and escalating issues when necessary. Your exceptional communication skills, critical thinking, and adaptability will enable you to navigate complex situations and provide tailored solutions.

Key Responsibilities:

* Accept, resolve, and escalate internal and external customer concerns in a timely and professional manner

• Document customer interactions and concerns according to department standards
• Manage follow-up contacts with multiple parties to resolve concerns efficiently
• Utilize internal systems to access and research customer accounts and history
• Evaluate customer concerns and independently determine reasonable resolutions using department guidelines
• Refer unresolved customer grievances to Verizon Wireless for further investigation
• Provide support to Customer Relations teammates by shadowing and assisting with questions
• Possess self-motivation to manage time and tasks to maintain department follow-up guidelines

Competencies:

*

Accountability:

Accepting responsibility for actions and problem-solving within and outside the department/organization

Customer Focus:

Anticipating customer needs and prioritizing customer satisfaction and service

Oral Communication:

Shaping and expressing ideas and information effectively

Problem Solving:

Identifying problems and issues of varying complexities and finding effective solutions

Teamwork:

Contributing to team development and effective team dynamics

Written Communication:

Expressing ideas and opinions clearly in properly structured reports or documents

Supervisory Responsibilities:

This position has no supervisory responsibilities.

Travel:

No travel is expected for this position.

Required Education and Experience:

* High School diploma or equivalent required

• Strong proficiency in various computer applications and software required

Preferred Education and Experience:

* Previous experience in customer service preferred

• Adeptness in navigating operating systems, productivity tools, and software relevant to the role (Salesforce, RingCentral, and Microsoft Office) preferred

Additional Eligibility Qualifications (Knowledge, Skills, Abilities):

*

Clerical:

Knowledge of administrative, clerical procedures, systems, and terminology

English Language:

Knowledge of the structure and content of the English language

Active Listening:

Giving full attention to others and understanding their points

Service Orientation:

Actively looking for ways to help people

Coordination:

Adjusting actions in relation to others' actions

Time Management:

Managing one's own time

Social Perceptiveness:

Being aware of others' reactions and understanding why they react as they do

Monitoring:

Monitoring/Assessing performance to make improvements or take corrective action

Active Learning:

Understanding the implications of new information for problem-solving and decision-making

Resolving Conflicts and Negotiating with Others:

Handling complaints, settling disputes, and resolving grievances and conflicts

Dealing with Multiple Personality Types:

Possessing the personal decorum and professionalism to frequently deal with unpleasant, angry, or discourteous individuals

Deductive Reasoning:

Applying general rules to specific problems to produce answers that make sense

Problem Sensitivity:

Recognizing when something is wrong or is likely to go wrong

Updating and Using Relevant Knowledge:

Keeping up-to-date technically and applying new knowledge to the job

Organizing, Planning, and Prioritizing Work:

Developing specific goals and plans to prioritize, organize, and accomplish work

Performing Administrative Activities:

Performing day-to-day administrative tasks

Importance of Being Exact and Accurate:

The ability to be very exact or highly accurate in performing daily duties

What We Offer:

* Base Pay of $18/hr. plus bonus opportunity

• Health, Vision, and Dental Insurance
• 401k matching
• Health and Wellness Program
• Discount on Verizon services
• Employee Assistance Program
• Work from home with company-provided equipment

Schedule:

This is a full-time position. Our department is open 8:00 a.m. to 8:00 p.m. Monday through Friday, and 8:00 to 6:00 on Saturdays. Days and hours of work are depending on schedule availability and business needs.

Training:

Training is virtual and lasts four weeks. The training schedule is Monday through Friday, 10:00 a.m. to 5:00 p.m.

AAP/EEO Statement:

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Other Duties:

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Apply Now:

If you're ready to join a dynamic team and deliver exceptional customer experiences, apply now! Apply for this job