Experienced Customer Service Benefit Advocate Night Shift - National Remote Opportunity

At arenaflex, we're simplifying the health care experience, creating healthier communities, and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable, and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together. Even if you have no prior experience, we have training classes starting soon to help you build the successful career that you want - apply today! Turn on the news on any night of the week and you're likely to hear about the changes that are sweeping through our healthcare system. It's dramatic. It's positive. And it's being led by companies like arenaflex. Now, you can take advantage of some of the best training and tools in the world to help serve our existing new customers. You'll take as many as 50-70 calls per day from customers who have questions about their health benefits. As they advocate, you'll use your personality and our tools to help them through the health care benefits available to them, including helping them enroll in a new plan. This is no small opportunity. This position is a full-time remote overnight role (40 hours / week), Monday - Friday. Employees are required to work an 8-hour shift schedule between the hours of 8:00 pm - 8:00 am EST. This role also requires weekends and a few holidays. We offer 18 weeks of training. The hours of training will be 8:00 am - 4:30 pm CST from Monday - Friday. Training will be conducted virtually from your home. 100% attendance is required during training. You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges. Watch this video to understand the expectations of being a remote worker with arenaflex. This video features some of our Consumer Service team members sharing insights on the best parts of their job, as well as the challenges. You'll also hear about the culture and career pathing opportunities at arenaflex.

Primary Responsibilities:

• Respond to and resolve, on the first call, customer service inquires and issues by identifying the topic and type of assistance the caller needs such as benefits, eligibility and claims, financial spending accounts and correspondence
• Help guide and educate customers about the fundamentals and benefits of consumer-driven health care topics to select the best benefit plan options, maximize the value of their health plan benefits and choose a quality care provider
• Contact care providers (doctor's offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance
• Assist customers in navigating myarenaflex.com and other arenaflex websites and encourage and reassure them to become self-sufficient

Key Skills and Qualifications:

Required Qualifications:

• High School Diploma / GED OR equivalent work experience
• Must be 18 years of age OR older
• Minimum of 6 months of customer service experience
• Experience with computer and Windows PC applications, which includes the ability to learn new and complex computer system applications

Preferred Qualifications:

• Health Care / Insurance environment (familiarity with medical terminology, health plan documents, OR benefit plan design)
• Social work, behavioral health, disease prevention, health promotion, and behavior change (working with vulnerable populations)

Telecommuting Requirements:

• Ability to keep all company sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Must live in a location that can receive a arenaflex approved high-speed internet connection or leverage an existing high-speed internet service
• All employees working remotely will be required to adhere to arenaflex's Telecommuter Policy

Compensation and Benefits:

The hourly range for this role is $16.88 to $33.22 per hour based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. arenaflex complies with all minimum wage laws as applicable. In addition to your salary, arenaflex offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with arenaflex, you'll find a far-reaching choice of benefits and incentives.

Work Environment and Culture:

At arenaflex, we believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission. arenaflex is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. arenaflex is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Career Growth Opportunities:

As a Customer Service Benefit Advocate at arenaflex, you'll have the opportunity to develop a wide range of skills and knowledge that will help you grow in your career. You'll work closely with our experienced team members, who will provide guidance and support as you navigate the challenges of this role. With our comprehensive training program, you'll be equipped with the skills and knowledge you need to succeed in this role and beyond.

Conclusion:

If you're passionate about making a difference in the lives of others and are looking for a challenging and rewarding career opportunity, we encourage you to apply for this role. As a Customer Service Benefit Advocate at arenaflex, you'll have the opportunity to work with a talented team of professionals who share your commitment to delivering exceptional customer service and making a positive impact on the lives of our customers. Don't miss out on this opportunity to join our team and start building a successful career with arenaflex. Apply today! Apply for this job