Experienced Full Stack LiveChat Agent - Marketing

Join arenaflex's dynamic Marketing team as a LiveChat Agent, where you'll play a vital role in driving business growth and customer satisfaction. At arenaflex, we're passionate about innovation and customer-centricity. Our Marketing team is at the forefront of this mission, and we're seeking a highly motivated and skilled LiveChat Agent to join our ranks. As a LiveChat Agent, you'll be the first point of contact for our website visitors, providing exceptional customer service and support while helping us validate and prequalify leads.

About arenaflex

arenaflex is a leading provider of modular space solutions and workforce accommodation solutions to customers in Canada, the United States, and Australia. Our company is built on a people-first approach, where we empower our employees to pursue their interests and passions while delivering top-notch results. We're committed to diversity, equal opportunity, and creating an inclusive environment where everyone can thrive.

The Role

As a LiveChat Agent, you'll be responsible for:

• Real-time live chat with customers who are visiting our websites
• Enter marketing qualified leads into Salesforce.com
• Transition Qualified leads to Sales Managers as Salesforce.com Opportunities
• Become an expert in the live chat platform
• Develop a deep understanding of our products and services
• Stay informed on arenaflex's product features, promotions, and FAQs
• Create canned responses and enhance tagging system in live chat platform
• Enhance training and best practices documentation
• Develop and communicate ideas for improvement in our customer journey
• Monitory KPIs: response time, customer satisfaction, volume/schedule, etc.
• Collaborate with sales team and key marketing team members, related to leads and live chat
• Perform other assigned tasks

Qualifications

To succeed in this role, you'll need:

• Commercial modular construction industry experience (an asset)
• Live chat, B2B Telemarketing or sales experience (an asset)
• Salesforce.com experience (an asset)
• Excellent verbal and written communication skills
• Keen ability to multitask and prioritize
• Organized with attention to detail
• Customer service oriented
• Empathy and patience in dealing with various customer inquiries
• Self-motivated and self-starter with strong work ethic and integrity
• Tactful and inquisitive
• Proficient in MS Office
• Minimum accurate typing speed of 50 wpm
• Must comply with all company employment policies
• Travel requirement will be limited, but may be up to 10%

What We Offer

As a LiveChat Agent at arenaflex, you'll enjoy:

• A competitive base salary commensurate with experience and industry standards
• A full benefit package including health plan, 401K, paid vacation, education reimbursement
• Opportunities for career growth and professional development
• A dynamic and inclusive work environment
• A chance to work with a talented team of professionals who are passionate about innovation and customer-centricity

Why Join arenaflex?

At arenaflex, we're committed to creating a better way for our customers, employees, and communities. We believe in:

• A clear strategic vision with measurable objectives
• Disciplined accountability and data-based decision-making
• A values-driven, collaborative, safety-conscious culture
• Top-notch performance, results, and fun

How to Apply

If you're a motivated and skilled individual who is passionate about customer service and marketing, we want to hear from you! Apply now to join our dynamic Marketing team as a LiveChat Agent. Apply To This Job

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer committed to diversity, equal opportunity, and creating an inclusive environment where everyone can thrive. We're pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, marital status, family status, veteran status, Indigenous status, national origin, age, disability or any other legally-protected factors. Accommodation for applicants with disabilities is available upon request during the recruitment process. Apply for this job