Experienced Licensed P&C Customer Service Representative – Virtual Insurance Professional
Are you a licensed insurance professional with a passion for delivering exceptional customer service? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we invite you to join arenaflex's Virtual Insurance Pro (VIP) team as a Licensed P&C Customer Service Representative. As a key member of our expanding team, you will play a critical role in providing top-notch service to our clients and their customers, working from the comfort of your own home.
About arenaflex's Virtual Insurance Pro (VIP)
arenaflex's Virtual Insurance Pro (VIP) is a leading provider of insurance services to independent agencies and their customers across the country. Our team of home-based professionals is dedicated to delivering exceptional service, expertise, and support to our clients. With a strong focus on teamwork, innovation, and customer satisfaction, we are committed to building a diverse and inclusive workforce that reflects the communities we serve.
Job Summary
As a Licensed P&C Customer Service Representative with arenaflex's Virtual Insurance Pro (VIP), you will be responsible for providing exceptional customer service to our clients and their customers, handling a wide range of insurance-related inquiries and transactions. You will work closely with our team of professionals to support agency needs, leveraging your expertise and knowledge of personal and commercial insurance to deliver the best possible service.
Key Responsibilities
* Answer customer calls and assist with payment and billing questions; assist with online payments
- Handle policy change requests via phone or email from customers and third parties; implement changes online at the insurance carrier website
- Review policy coverages and issue certificates of insurance and evidence of insurance or binders
- General phone and email correspondence with customers related to renewals, cancellations, and insurance carrier requests as needed
Qualifications and Skills
* Minimum of 3 years' experience in property and casualty insurance; Property and Casualty License required
- Experience in either personal or commercial lines, experience in both a plus
- Proficient in Massachusetts Auto and Registry a plus
- Strong written and verbal communication skills
- Proficient working knowledge of Microsoft Office Suite, including Excel and Outlook
- Strong data entry skills and website navigation
- Adaptability to varying customer personality types and situations
- Eager to work in a collaborative, fast-paced, team environment
- Patience, empathy, and professionalism
- Effective time management
- A private, distraction-free work area is necessary, although a separate office is NOT required
Why Join arenaflex's Virtual Insurance Pro (VIP)?
* Competitive wage, employer-supported health insurance, employer-funded Life, AD&D, LTD, and STD Insurance, and a wide range of voluntary insurance options
- 401(k) plan with company discretionary match
- Paid sick, vacation, personal, and holiday time
- The most convenient and attractive commuting, parking, and dress code benefits EVER!
What We Offer
* A dynamic and supportive work environment that fosters growth and development
- Opportunities for career advancement and professional growth
- A comprehensive benefits package, including health, dental, and vision insurance
- A 401(k) plan with company discretionary match
- Paid time off and flexible scheduling
- A private, distraction-free work area and state-of-the-art computer equipment
How to Apply
If you are a motivated individual ready to contribute to a thriving team, we encourage you to apply now! Please submit your application, including your resume and a cover letter, to [insert contact information]. We are excited to review your application and look forward to hearing from you!
Equal Opportunity Employer
arenaflex's Virtual Insurance Pro (VIP) is an equal opportunity employer, dedicated to building an inclusive and diverse workforce. We welcome applications from diverse candidates and are committed to creating a workplace that reflects the communities we serve. Apply for this job