Experienced Junior Tech Support Specialist – Mobile and Online Banking Solutions

Are you a tech-savvy individual with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced, dynamic environment where no two days are the same? If so, we invite you to join arenaflex, a leading innovator in mobile and online banking technology, as a Junior Tech Support Specialist on our 24/7 live-chat team.

About arenaflex

arenaflex is a pioneering force in the mobile and online banking industry, dedicated to empowering individuals and businesses with cutting-edge technology solutions. Our team of experts is committed to delivering seamless, intuitive experiences that exceed our clients' expectations. As a Junior Tech Support Specialist, you will play a vital role in supporting our clients' mobile and online banking solutions, working closely with our technical team to resolve technical issues and provide exceptional customer service.

Role Overview

As a Junior Tech Support Specialist, you will be responsible for providing top-notch technical support to our clients, working directly with our technical team to resolve complex issues, and collaborating with other departments to ensure seamless project execution. This is an entry-level position, perfect for individuals who are eager to learn and grow with our company. You will work under the guidance of a team manager, enjoying a supportive and collaborative environment that fosters growth and development.

Working Hours and Schedules

We offer two flexible scheduling options to accommodate your needs: 1. 4-Shift Schedule: Monday to Friday, 12 am - 9 am US EST (4 pm - 12 pm US EST) and Saturday and Sunday, full coverage with a rotation schedule. 2. 2-Shift Schedule: 9 pm - 9 am CST (9 am - 9 pm CST) with a rotation schedule. 3. 5-Day Shift Schedule: Sunday is a working day, with hours from 11 am - 7 pm EST.

Primary Responsibilities

As a Junior Tech Support Specialist, your key responsibilities will include:

• In-depth understanding of our banking software and apps: Familiarize yourself with our mobile and online banking products, including their features, functionalities, and technical specifications.
• Coordinating with software technicians, technical support, and developers: Collaborate with our technical team to resolve complex issues, troubleshoot problems, and implement solutions.
• Examining technical logs to troubleshoot and resolve issues: Analyze technical logs to identify and resolve issues encountered during 24/7 client support projects.
• Handling technical processes and explaining them to less-technical people: Communicate complex technical concepts in a clear, concise manner to ensure seamless customer support.

Requirements

To succeed in this role, you will need:

• Excellent written and spoken English: Effective communication is crucial in this position, so you must possess excellent language skills.
• Ability to establish good working relationships with customers: Build trust and rapport with our clients, providing exceptional customer service and support.
• Solid troubleshooting ability: Analyze complex technical issues, identify root causes, and implement effective solutions.
• Ability to learn technical skills quickly: Stay up-to-date with the latest technical developments, adapting to new technologies and tools.
• In-depth learning and understanding of our mobile and online banking products: Familiarize yourself with our products, including their features, functionalities, and technical specifications.
• Coordination with developers to investigate and diagnose issues: Collaborate with our development team to resolve complex technical issues.
• Ability to manage a dynamic workload with many concurrent tasks: Prioritize tasks, manage your time effectively, and meet deadlines.
• Managing, monitoring, and improving the quality of the tech support process: Continuously evaluate and improve our technical support processes to ensure exceptional customer experiences.

Preferred Qualifications

While not required, the following qualifications will be advantageous:

• Experience in banking live-chat: Familiarity with live-chat support in the banking industry will be a significant asset.
• Experience in technical support: Previous experience in technical support roles will be beneficial.
• Experience with Dialogflow: Knowledge of Dialogflow will be an advantage.
• Experience with various mobile phone platforms, especially iOS and Android: Familiarity with mobile phone platforms will be beneficial.
• Project management experience: Experience in project management will be an asset.
• Working directly with US-based customers: Familiarity with US-based customers and their needs will be beneficial.
• Knowledge of US banking systems: Understanding of US banking systems will be an advantage.

Our Benefits

As a Junior Tech Support Specialist at arenaflex, you can expect:

• Fully remote work: Enjoy the flexibility of working from home, with the freedom to manage your schedule.
• Long-term employment: Join a company that values stability and growth, offering long-term employment opportunities.
• Competitive salary: Receive a competitive salary that reflects your skills and experience.
• Paid sick leave and internal medical insurance policy: Enjoy comprehensive benefits, including paid sick leave and internal medical insurance.
• Community of practice, regular knowledge sharing among colleagues: Participate in regular knowledge-sharing sessions, staying up-to-date with the latest technical developments.
• Internet compensation (50$ per month): Receive a monthly internet compensation to support your work-from-home setup.
• Friendly and easy-going international team and colleagues: Join a diverse, international team that values collaboration, respect, and open communication.

Ready for an Easy Start?

If you're a motivated, tech-savvy individual with a passion for delivering exceptional customer experiences, we invite you to apply for this exciting opportunity. As a Junior Tech Support Specialist at arenaflex, you will enjoy a low-stress role with great rewards, working in a dynamic, collaborative environment that fosters growth and development. Apply now and take the first step towards an exciting career with arenaflex! Apply for this job