Experienced Healthcare Customer Service - Sr. Outreach Specialist: Revolutionizing Patient Care and Community Benefits

At arenaflex, we're committed to transforming the lives and health outcomes of our members and patients through compassionate outreach, sophisticated analytics, and data-driven solutions. As a leading provider of technology and technology-enabled services to payors and providers across all healthcare programs, we're seeking an experienced and dedicated Sr. Outreach Specialist to join our team.

About arenaflex

arenaflex is a dynamic and innovative company that's making a significant impact in the healthcare industry. With a strong presence in Scottsdale, Ariz., and a team of over 1700 dedicated associates across the country, we're proud to have been recognized as one of the fastest-growing companies in the U.S. by Inc. 5000 and the Deloitte Technology Fast 500™ list. Our mission is to improve the lives and health outcomes of our members and patients through our cutting-edge solutions and compassionate approach.

Role Overview

As a Sr. Outreach Specialist at arenaflex, you'll play a critical role in helping hospitals and health plans improve their revenue and deliver community benefits. You'll work in a fast-paced contact center environment, screening health plan members to determine eligibility for Social Security benefits, and/or supplemental Nutritional Assistance for families in need. Your primary responsibility will be to provide a high level of customer service and support to those who meet specific criteria, while assisting in the actual submission of an application for benefits to the appropriate government agency.

Key Responsibilities

* Make outbound and receive inbound calls with the intent of promoting company services; 90% phone based

• Interview patients/members via phone to gather personal/sensitive information in order to determine eligibility for various government programs
• Utilize arenaflex's systems to ensure appropriate questions are asked
• Interpret and explain information such as eligibility requirements and application details
• Use probing questions to clarify eligibility data with patient or member
• Compile, record, and evaluate personal and financial data in order to determine eligibility
• Understand and agree to role-specific information security access and responsibilities
• Ensure safety and confidentiality of data and systems by adhering to the organization's information security policies
• Read, understand, and agree to security policies and complete all annual security and compliance training

Requirements

* 2 years of experience in a customer service/call center environment

• Ability to place and receive calls via computer interface
• Excellent phone skills
• Strong data entry skills
• Excellent critical thinking skills
• Ability to manage difficult people
• Ability to be assertive
• Ability to actively listen and show compassion
• Experience working remotely
• Private, quiet office/working space
• Associate's Degree preferred

What We Offer

At arenaflex, we believe in providing our employees with a rewarding work environment in which to grow, excel, and achieve personal as well as professional goals.

We offer

• Competitive compensation and a comprehensive benefits package that includes generous paid time off, a matching 401(k) program, tuition reimbursement, annual salary reviews, a comprehensive health plan, the opportunity to participate in volunteer activities on company time, and development opportunities
• Bonus eligibility in accordance with the terms of the Company's plan
• A dynamic and supportive team environment that fosters growth and collaboration
• Opportunities for professional development and career advancement
• A comprehensive health plan and wellness programs to support your physical and mental well-being

Work Environment and Culture

As a remote worker, you'll have the flexibility to work from the comfort of your own home or office. Our team is dedicated to creating a positive and inclusive work environment that values diversity, equity, and inclusion. We're committed to providing our employees with the tools and resources they need to succeed, while also promoting work-life balance and employee well-being.

Compensation and Perks

We offer a competitive salary and a comprehensive benefits package that includes:

• Generous paid time off
• A matching 401(k) program
• Tuition reimbursement
• Annual salary reviews
• A comprehensive health plan
• The opportunity to participate in volunteer activities on company time
• Development opportunities

How to Apply

If you're a motivated and compassionate individual who is passionate about making a difference in the lives of others, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

Equal Opportunity Employer

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees, and we strive to provide reasonable accommodations to those with disabilities. If you require an accommodation during the application process, please let us know. Apply for this job