Experienced Healthcare Customer Service Representative – Telehealth Support and Sales

At arenaflex, we're revolutionizing the way patients access expert medical care, particularly in the field of neuropsychology. Our innovative approach has made it possible for patients to receive timely and affordable diagnoses, often within weeks, rather than waiting for months or even years. As a growing national telehealth company, we're committed to delivering exceptional patient experiences and building a team of passionate professionals who share our vision. We're seeking an experienced Healthcare Customer Service Representative to join our dynamic team! As a key member of our customer service team, you'll play a vital role in providing top-notch support to patients and their families, while also driving sales and growth for our organization. If you're a motivated and customer-focused individual with a passion for healthcare, we encourage you to apply for this exciting opportunity.

Responsibilities:

- Answer inbound sales calls to help patients or their families decide to book our services, providing expert guidance and support throughout the process. - Verify insurance coverage for patients, submit pre-authorizations, and ensure seamless communication with our operations team. - Follow up with potential patients to address any concerns or questions they may have, ensuring a positive experience from start to finish. - Schedule appointments and reschedule as needed, maintaining accurate records and communicating effectively with patients and our operations team. - Provide regular sales updates to our operations manager, highlighting successes and areas for improvement. - Follow up with patients on status, including equipment, materials, and surveys, ensuring timely resolution of any issues that may arise.

Requirements:

- Ability to work in a quiet, distraction-free environment, with a reliable internet connection and a dedicated workspace. - 10+ years of experience in customer service, with a strong track record of providing exceptional support and resolving complex issues. - 5+ years of experience as a medical receptionist, including insurance verification and experience working with patients and families. - 5+ years of experience in inbound sales, with a proven ability to drive sales growth and meet or exceed targets. - Strong computer and organization skills, with the ability to manage multiple tasks and priorities in a fast-paced environment. - Highly self-motivated and enthusiastic, with a passion for working in a dynamic and growing organization. - Highly flexible, with the ability to adapt to changing priorities and responsibilities.

Compensation, Growth, and Benefits:

- Competitive base salary of $42,000-$49,000 per year, depending on experience. - Potential annual bonus of up to $5,000, based on individual and team performance. - 7 paid time off (PTO) days plus 3 paid holidays, allowing you to recharge and relax. - Comprehensive medical, dental, and vision insurance, ensuring your physical and mental well-being. - 401(k) matching, helping you build a secure financial future. - Flexible schedule, allowing you to balance work and personal responsibilities. - Opportunity to work from home, reducing commuting time and increasing productivity.

Work Environment and Culture:

At arenaflex, we're committed to creating a positive and inclusive work environment that supports the growth and well-being of our team members. Our culture is built on the following values: -

Patient-Centricity:

We put patients at the heart of everything we do, ensuring that their needs are met and exceeded. -

Innovation:

We're constantly seeking new and better ways to deliver exceptional patient experiences and drive growth for our organization. -

Collaboration:

We work together as a team to achieve our goals, sharing knowledge, expertise, and best practices. -

Continuous Learning:

We're committed to ongoing learning and development, ensuring that our team members have the skills and knowledge they need to succeed.

How to Apply:

If you're a motivated and customer-focused individual with a passion for healthcare, we encourage you to apply for this exciting opportunity. Please submit your application today, and join our team of passionate professionals who are dedicated to revolutionizing the way patients access expert medical care. Apply To This Job Don't hesitate to apply – we value a great attitude and a willingness to learn above all. We look forward to hearing from you and exploring how you can contribute to our dynamic team! Apply for this job