Experienced Full Stack Customer Service Coordinator – Food Manufacturing Industry

At arenaflex, we're on a mission to revolutionize the way we interact with our customers, and we're looking for a talented and dedicated individual to join our team as a Full Stack Customer Service Coordinator in the Food Manufacturing industry. If you're passionate about delivering exceptional customer experiences, have a knack for problem-solving, and thrive in a fast-paced environment, we want to hear from you!

About arenaflex

arenaflex is a leading company in the Food Manufacturing industry, committed to providing high-quality products and exceptional customer service. Our team is passionate about innovation, quality, and customer satisfaction, and we're looking for like-minded individuals to join our ranks. With a strong focus on family values, integrity, and authenticity, we're dedicated to creating a rewarding and inclusive work environment that fosters growth and development.

Job Summary

As a Full Stack Customer Service Coordinator, you'll be the face of arenaflex, responsible for delivering exceptional customer experiences through various channels, including phone, email, chat, and social media. You'll work closely with cross-functional teams to ensure customer satisfaction, resolve complaints efficiently, and provide sales support to our sales team. If you're a bi-lingual (Spanish) professional with a passion for customer service, food manufacturing experience, and a strong work ethic, we want to hear from you!

Key Responsibilities

* Process orders and order revisions accurately and timely, coordinating with cross-functional teams to ensure customer requirements are met

• Handle daily customer interactions, resolving inquiries around orders and product availability, and providing information about products, services, and company policies
• Manage and resolve customer complaints efficiently, including product issues, delivery problems, and service discrepancies
• Assist the sales team by providing customer feedback, managing accounts, and supporting promotional activities
• Coordinate with the logistics team to ensure timely and accurate delivery of products, communicating any delays or issues to customers
• Maintain detailed records of customer interactions, orders, and complaints, generating reports to help improve customer service processes
• Collaborate with various departments, including production, logistics, and quality control, to ensure customer satisfaction and address any issues that may arise

Essential Qualifications

* Bi-lingual (Spanish) required

• Food manufacturing experience required
• Bachelor's degree
• 5+ years of customer service experience
• Experience as a customer account manager
• Experience supporting and communicating cross-functionally
• Experienced in documentation of all customer interactions, especially complaints
• Experience with PO's and invoicing PO's
• Proficient in Excel, ERP's, and complaints platform (D365 preferred)
• Experience with B2B or B2B & B2C clients preferred

Preferred Qualifications

* Experience working in a fast-paced, dynamic environment

• Strong problem-solving and analytical skills
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Strong attention to detail and organizational skills
• Experience with customer relationship management (CRM) software

What We Offer

* Competitive salary and benefits package

• Opportunity to work with a leading company in the Food Manufacturing industry
• Collaborative and dynamic work environment
• Professional development and growth opportunities
• Recognition and rewards for outstanding performance
• Flexible work arrangements, including remote work options

Why Join arenaflex?

At arenaflex, we're committed to creating a workplace that's inclusive, diverse, and supportive. We believe in the importance of work-life balance, and we offer flexible work arrangements to help you achieve your goals. Our team is passionate about innovation, quality, and customer satisfaction, and we're looking for like-minded individuals to join our ranks. If you're a motivated and dedicated professional who is passionate about delivering exceptional customer experiences, we want to hear from you!

How to Apply

If you're ready to take the next step in your career and join our team as a Full Stack Customer Service Coordinator, please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

Equal Opportunity Employer

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that's inclusive, diverse, and supportive, and we believe in the importance of equal opportunities for all. Apply for this job