Experienced Full Stack E2E Customer Journey, Sr Product Marketing Manager – Web & Cloud Application Development

At arenaflex, we're on a mission to revolutionize the way people live with diabetes and other conditions through innovative technology. As a leading medical device company, we're dedicated to simplifying life for our customers and exceeding their expectations. We're now seeking a highly skilled and strategic E2E Customer Journey, Sr Product Marketing Manager to join our team and play a crucial role in shaping the customer experience for new product launches.

About arenaflex

arenaflex was founded in 2000 with a vision to improve the lives of people with diabetes and enable customers to enjoy simplicity, freedom, and healthier lives through innovative technology. Our Omnipod product platform has revolutionized the way people manage their diabetes, providing a unique alternative to traditional insulin delivery methods. With our latest innovation, the Omnipod 5 Automated Insulin Delivery System, we're breaking down the barriers to insulin pump therapy and providing life-long health benefits for people with insulin-requiring diabetes.

Our Culture

At arenaflex, we're proud to be recognized as a 2022 Top Workplace USA, awarded Top Workplaces Cultural Excellence Award for remote work, and recognized as a Great Place to Work in four international locations in 2023. We're committed to excellence, innovation, and customer satisfaction. Our team is guided by shared values and a passion for creating exceptional customer experiences.

Job Overview

We're seeking a highly skilled and strategic E2E Customer Journey, Sr Product Marketing Manager to join our team and play a crucial role in shaping the customer experience for new product launches. This role is pivotal in creating comprehensive customer journey maps that will inform our go-to-market strategy for new product launches. The ideal candidate will work closely with Franchise Product Marketing Managers (PMMs) to translate overall strategies into detailed customer journey maps, ensuring that every customer interaction is optimized to meet their needs.

Responsibilities

* Customer Journey Mapping: Develop and maintain detailed customer journey maps that reflect the go-to-market strategy for new product launches.

• Ecosystem Mapping: Identify updates on the E2E internal flows from customer journey perspective for each upcoming product launch or partnership.
• Collaboration: Partner with Franchise PMMs to translate overall strategies into actionable customer journey maps.
• Cross-Functional Coordination: Consolidate input from various teams to provide a holistic view of the customer journey.
• Strategic Planning: Guide teams to define implications in different Agile Release Trains (ARTs), considering customer needs at each interaction.
• Documentation: Document different versions of the customer journey as strategies evolve, ensuring alignment with the future state customer journey.
• Continuous Improvement: Monitor and update customer journey maps to reflect changes in strategy and customer feedback.

Qualifications

* Experience: Proven a minimum of 5-8 years of total experience, with 3+ years of experience defining customer journeys and their associated business process and technology enablers.

• Skills: Strong analytical skills, excellent communication, and the ability to work collaboratively across teams.
• Knowledge: Familiarity with Agile methodologies and experience working with Agile Release Trains (ARTs).
• Education: Bachelor's degree in marketing, business, or a related field; advanced degree preferred.

Key Competencies

* Strategic Thinking: Ability to translate high-level strategies into detailed, actionable plans.

• Collaboration: Strong interpersonal skills to work effectively with cross-functional teams.
• Attention to Detail: Meticulous in documenting and updating customer journey maps.
• Adaptability: Ability to manage multiple projects and adapt to changing strategies and priorities.

Why Join Us

* Impact: Play a crucial role in shaping the customer experience for new product launches.

• Growth: Opportunities for professional development and career advancement.
• Culture: Be part of a dynamic and innovative team committed to excellence.

Additional Information

* The position can be remote, hybrid, or in-person at our Acton, MA Headquarters. The preferred location is near San Diego, CA or Acton, MA.

• Travel is estimated at 5-10% but will flex depending on business needs.

Compensation and Benefits

* The US base salary range for this full-time position is $141,300.00 - $212,250.00.

• Our salary ranges are determined by role, level, and location.
• The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position in the primary work location in the US.
• Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.
• Your Talent Acquisition Specialist can share more about the specific salary range for your preferred location during the hiring process.
• Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits.

Equal Employment Opportunity

At arenaflex, we're committed to equal employment opportunity and welcome applications from diverse candidates. We're an equal opportunity employer and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

How to Apply

If you're passionate about creating exceptional customer experiences and have the skills to translate strategy into actionable plans, we'd love to hear from you! Apply now to join our team and be part of a dynamic and innovative team committed to excellence. Apply To This Job Apply for this job